Reviews for Croisières AML in Québec, QC

Do NOT use this tour group! We were not told how to get to board and had to wander around till we found it. The boat was over... sold. The bus was a disaster! The bus driver was tried to leave people behind and turned on the heat when it was 90 on thebus. We paid for Canyon trip but they didn't give us tickets for it! It was poorly run and I cannot recommend. Oh and theyran out of lunches... Read more

We came all the way from Toronto to do a whale watching cruise in Tadoussac on the zodiac boat which costs 234$+ 18$ parking .... The ship captain was a very very young female who probably was unable to show us not even a single whale. Very rude and noninteractive staff. Uncomfortable seats on the boat, with not even a sight of any whale. When asked at the counter that no whalewas seen, they gave us another option of either going again on the same day( which is not feasible because we drove 3.5 hoursfrom quebec city back n forth) or just take a day cruise in big ship at quebec city, or montreal. Very disappointed with thesemoney grabbers who guarantee whale watching on their website whereas in actual we n 10 other passengers on that zodiac boat DIDNOT see any whales or sea mammals. Atleast they should have provided us tickets for the next season. Really sad anddisappointed. Will never book with them again Read more

Lovely cruise, we had a wonderful relaxed time.

This review is based on the extremely poor level of Customer Service received by Croisieres AML. I do not recommend making any... sort or reservation. I made a reservation a month and a half away. I called within 24 hours of making the reservation to changeit. This was the response I got from Croisieres AML Customer Service: ?Our sales are final, non-transferable, andnon-refundable. Since it is financed by the governement, we cannot change the date either.? This is not customer service. Areservation system that is not even the slightest bit flexible is useless and shouldn?t be offered. I will never deal with thiscompany again. I recommend avoiding Croisieres AML at all cost, or it might be a very expensive mistake, as you will be leftwith a reservation you can?t use. Read more

The cruise was good. Dinner took a long time to come. Must have been more than 30 minutes between the appetizers and the main... course Read more

One of the best experience of my life. Their team was so talented and knew where to hunt for whale.

A nice jaunt on the Saint Lawrence. Rather touristy but you get great views of the whole of Quebec City and Chateau Frontenac... from the river and the staff is friendly. FYI you don?t get as close to the waterfall as the promotional photos might make youbelieve (see un-zoomed photo). Another good option (if you don?t care about the audio commentary) is take the ferry to Levisand take photos of Quebec city from that side. Read more

We had an amazing experience. We got to see alot of whales . Trip went smooth. People were respectful and staff was very... helpful. It was hard to social distance with so many people onboard. Bring a warm coat, it gets really cold on water. We tookthe grand fleuve from tadoussac. It you are driving from Quebec city then please give yourself an hour or two extra time. Itgets really busy and you can get stuck in a long line up for people getting on the ferry. Read more