Reviews for Tim Hortons in St. Catharines, ON
Waited in the drive thru for 35 minutes after being 3rd from the intercom upon pulling up. Asked why, they said "short staffed".... I looked in and visibly counted 7 people. Then we got a coffee made incorrectly and a bagel made incorrectly. Abysmal service Read more
Absolutely discusting bathrooms. Totally cannot be used-No toilet paper, no soap in dispenser, hand dryer was full of mold. When... advised staff they did not seem to care. Had no appetite to order food. How does this restaurant pass inspection? Can youimagine the state of the kitchen where your food is prepared? Read more
Loved this Tim Horton's very close to the St. Catherine's Go station. Lots of seating. The staff are friendly. Coffee even... tasted better than what we normally have in Toronto. Read more
I am in no way upset with the employees as they are doing the best they can with what they have but... it is CLEAR that the... management team cares more about profits than providing basic customer service and caring for their employees. I have been tothis location when their staff have been extremely understaffed and today 08/09/22, the inside portion of the restaursnt wasclosed during peak time. There was no sign on the front door and when i went to go ask staff, they simply told me the diningarea and front counter were closed and wouldn't give me a reason. It was evident that it was closed because they were severelyunderstaffed again and only able to operate the drive through. Students are back at Brock and NC, so there is absolutely noreasom to be understaffed now. They are understaffed because clearly the managers just don't want to pay their employees andthey have made this obvious everytime I have visited. Managers would rather close the inside of the restaurant, lose payingcustomers, just because they don't want to schedule/pay front counter staff. Honestly patheric. Read more
Wait times were way too long with one person working the front counter. Tablet menu is half put together and missing popular... menu items. Half more staff and set your stuff up properly before having customers use it Read more
Went through the drive through ...if it was any slower I would have cobwebs ! The order was accurate so can't fault them on... that. If there is a line up and you must have your hot beverage.....go inside...you will save time Read more
Absolutely Disgusting !! This is the second time now that a bagel I bought from this exact Tim hortons has been thrown together... without being toasted. Not to mention the guy made my bagel with his bare hands with no gloves on ! Like we?re in a pandemicthis is unsafe and disrespectful? Read more
Worst drive thru wait times. Poorly managed. If you do go inside the lady taking your order makes your order. Imagine McDonald's... lady taking your order then going and making your burger cooking your fries all before taking another order. You go inside soits faster because the drive thru lines are the worst out of any fast food restaurant now and it takes even longer. I wentinside because there was 14 cars in the drive thru and only 2 people inside. Still took 15 mins for my black coffee. Made themistake of trying this location again, drive thru line was way to long so went inside again. 1 person ahead of me and took 9minutes for me to get a regular coffee. And then the lady has her finger in my empty cup before filling then her whole hand overmy lid where I drink out of. Never again will I go to this location Read more