Reviews for Shake Shack Staten Island Mall - New Springville in Staten Island, NY
I ordered a burger chicken bites and two sodas. The cashier was nice, but the sandwich was horribly cooked and over cooked. The... chicken nuggets tasted horrible. . Read more
Lets start with the fact that i have FOOD POISONING ( immediately after eating) from this Place which is Over priced (40 dollars... for 2 burgers the size of a mcdonalds cheeseburger, 2 frys, and - milkshake which is one size? small)and a regular drink. Thepeople workin there must be trained on how to be rude ,and straight up unpleasant. And to top it all off they come at you crazyto leave a tip. For what ? U get paid to take my order and to make the food now i gotta tip on top of that. Never again ?and illmake sure to go out my way to tell people not to come here. Read more
Be careful, the managers make the cashier check to see if the customer tips. I am not sure what they do after, but they did this... to me. I walked out and got a refund. I don't need anybody undercooking my food or any other negative things would have calledcorporate but I didn't have the time.. so Mr shake shack manager this one's on me, next time it's on you. just watch for anygeneral signals from a cashier to the manager that's always standing in the back... **Edit for the reply.. I got a refund I didnot pay due to what transpired** Read more
Delicious food was great!!!! Staff was friendly and place was super clean. Recommend highly if you want a tasty burger or... chicken sandwich. 5 stars enjoyed it very much. Read more
The CHILDREN that work here need some training in customer service. NO greeting whatsoever just a blank stare. While waiting for... my order was subjected to a fight going on behind the counter,which got loud. Had to wait to be handed my tray of food while 5of them argued over who was not to blame for whatever they were arguing while another one did a little dance behind the counter.Where was the manager?or was he one of them. From now on its Shake shack in NYC flatiron Fortunately I was able to take my trayoutside. Thank you Shake shack mgt. For your prompt follow up to my experience. Yes I will def try again and appreciated yourinterest in making this right. Read more
It was super cold in here. Nice and clean with sanitizing stations around. Tried out their summerades. Watermelon mint mojito... and the lime agave margarita. It was alright. Expected better. Read more
Food was good, although slightly expensive. The fried chicken burger was ok, I still think the other competitors are better as... although it was crunchy, the chicken isn't as well seasoned and the sauce isn't as good. That being said, their frozencustard/milk shakes are good. Read more
The shake burgers are delicious! But what?s even better is the service we received from Angie! She went above and beyond to make... our first Shake Shack experience incredible! Thank you! Read more