Reviews for Baskin-Robbins in Staunton, VA
So paying customers ( buying ice cream) Have to pay $1 for a cup of ice water??? The cost of the cup they say. Are you kidding... me? As a manager who has done cost of inventory I know better. Bad customer relations. Forget that you can keep your cup ofwater. Read more
Sundae was ordered and they had no actual hot fudge or wet nuts available two very key ingredients for a Sunday They had both... warming units for the caramel and the hot fudge both clean and unused instead they used a bottle of Hershey syrup ... had webeen informed prior to the order that there was no hot fudge or wet nuts we would have not ordered the sundae.... verydisappointed Read more
Ordered 2 Sunday?s and a kids scoop in drive through. The guy at the window verified order and took payment- handed me the kids... ice cream and asked us to pull forward he would bring our other 2 Sunday?s out. 25 minutes later this girl came out and askedwhat we ordered. I went inside for a refund- at this point we just wanted to go home. I expected to see the guy who took ourorder ans the girl who came out based on how slow everything was going. Nope? there were at least 5 people in there.Unfortunately, the guy who took our order (also identified as the manager) seemed to be the only one who knew how to tianything. Everyone else was just standing there chatting with their hands in their pockets. I should have just gone to SplitBanana, the drive and walk would have been less than the 25 we spent in drive through and try icecream is better with morechoices. Read more
I came here with my kids. I didn?t want ice cream so I ordered a root beer float. They told me they don?t make that there even... though it was right there on the menu. I chose 2 other things all which they were unable to make. Just wasted my time. If youare getting straight out ice cream fine but beware if it is something else on the menu. Read more
Went to place a ice cream cake order two and half weeks ahead of time and got told that the cake decorator wouldnt be able to do... it. No they were not booked she just does not work alot. Then told me that I would need to come in to be able to place a cakeorder but they still would not have time to do it. So frustrated by this situation. All my son wanted was a ice cake from therefor his birthday. Read more
Ordered and paid for 2 cakes. Came in to pick them up 2 days later and they were not there. The manager said ?you?ve already... been credited for them?. No phone call or contact at all! The he said that they don?t even have the kind of cakes that weordered but there was one in the freezer for sale. The only reason I?m giving a one star is because they had something I coulduse. A generic birthday party it will be now! Read more
Tried to order a cake online icecream flavor I want is not available. Tried to call the store they will not take a cake order... over the phone. Nice customer service!!!! Think I will just buy a cake at Dairy Queen. Read more
I ordered a milkshake and it had a very liquidy consistency unlike a normal milkshake's consistency, also the person at the... front desk seemed a bit confused so another coworker had to teach her how to use the machine, overall it's a great combinationof two companies though Read more