Reviews for Cracker Barrel Old Country Store in Staunton, VA
Probably the worst Cracker Barrel I?ve been to. Not many people there, but very slow, inefficient service. We sat with our food... for easily 5-7 minutes with no utensils to eat it with. Tables next to us were left not bussed for the whole time we were there.They sat the few customers that were there very close together. Bathroom had clearly not been cleaned or serviced all day. Trashwas over flowing. If I were you, I would drive a few more exits to a different Cracker Barrel. Read more
WOW! I know that restaurants are having a tough time with help but THIS place needs NEW help. My waitress was pleasant and... informative. She brought me 1) my blue moon and was carrying the glass with her fingers INSIDE the glass rather than from theOUTSIDE 2) took my order at 4:47 PM and two other couples were served their dinners that arrived after me and 41 minutes (yes Itimed it after she brought me a fresh glass) after I ordered. She apologized for the wait but "somehow the ticket never made itto the kitchen so I had to redo the order" - 3) The steak was great but the corn was cold and almost completely covered in waterso there was literally no taste to the corn and the mashed potatoes were drowning in gravy and asked for the gravy on the side.She came back 10 minutes later, handed me my bill and noticed I hadn't touched the vegetables and asked why - after telling herthe reasons I asked her to please bring me a side of mac and cheese to go rather than take the 2 items off my bill....4) shesaid, "I don't have that authority, I 'll go ask my manager....HERE WE GO.... 17 minutes later no one showed up so I scanned mybill, went to the front and spoke to the cashier.... she asked how my dinner went and when I told her she said she would get amanager right away..... I told her "it isn't necessary I'm sure my Editor will handle it,......" o'am? Oh boy....talk aboutsnake bites....she said, "your editor?" I said, "Yes, I'm a food critic and I have my own column..." she kept calling "Ma'am,I'll get someone just wait....Ma'am? Ma'am could you come back please? Ma'am?".....I snickered on the way out....THEY NEEDHELP!!! Sadly, I had to give this review at least 1 star in order to post it.... Read more
Very friendly and efficient service. Pancakes were delicious, as well as chicken tenders. Eggs were done to perfection. ... Another feature of the restaurant were the relaxing rocking chairs outside of the restaurant, where you can relax while waitingfor your table . Great place for a stop on road trip or hang out for brunch Read more
Went to eat roast beef dinner . Came out cold . Waited to find waitress took so long to check back on us my husband dinner was... cold as well. He ate his. I had eaten my veggies but still no waitress had to flag down another. She came over said she getanother. Waited then got another was hot but this price was full of grizzle. As you can see on the picture this is what I hadleft all grizzlies hardly no meat. Then went to check out and checkout lady said she was going to fetch the Manger to see aboutnot paying for the meals . Manger didn't even come out sent another associate instead ???? ????. She only took off my meal. Wehad waited to speak to a manager. Then went to use the bathroom and low and behold out of toilet paper!! And the trash wasoverflowing onto the floor. The bathroom was just a mess. Wont be back very disappointed!!!!!! Read more
I have eaten at several different Cracker Barrel and I enjoy their Chicken & Dumplings however at this locations the Dumplings... were awful. They were so lumpy and not cooked enough. I left the lumpy Dumplings. See attached pictures.???? Read more
I had ordered a few to go meals from here recently. The lady who initially took my order was very kind and polite. I made it... clear what I wanted and that was to customize the egg sandwich along with another lunch special. My order was picked up once Ireceived it and I noticed they did not customize my sandwich. Along with the other order I got a side of mac and cheese itappeared to be burnt on the bottom. Plus there was something black on top of my egg. So I proceeded to call back up there andspoke with a manager I believe his name was Jared. He was very apologetic, super polite I offered to send him pictures and hepolitely declined he said there was no need for that. He took my name and number and promise to give me two free meals next timeI come in/ order for the inconvenience/ mess up. Before this incident I had eaten here many many times over and I have neverbeen disappointed. The food is usually on points and the staff is always very friendly. No I wasn't happy with my meal today butI understand things happen and I feel like it was rightfully handled and I appreciate that. I will definitely continue to be arepeat customer at this establishment. Read more
Cracker Barrel is always one of our road tripping stops for dinner. Always good food, and tons of it on our place for a great... price. What put this Cracker Barrel above the others is our waitress. She came and saw us more often than other Cracker Barrel?swe have been to. She was super polite and happy. We really enjoyed our stop. Read more
For a time when everything is more expensive somehow they have managed to keep their prices affordable especially breakfast.... Quality of food hasn't changed either. Service is always great here. Even had a nice young lady last time that was her first daywaitressing ever and she did awesome. Read more