Reviews for Chick-fil-A in Sterling, VA
I love CHICK-FIL-A, never a disappointing visit.. everything is fresh and tasty. My favorite is the thick creamy milkshakes. The... service is always Warm and Friendly. Read more
Messed up my order twice on two different occasion. I mentioned it last night at the window and no one cared. Than i got my... order and realized they forgot to put both fries in the bag. When I asked them they said I didn't order fries. I ordered twomeals. I got my drinks and sandwiches. After complaining about the previous times, they still didn't care and they charged mefor the 2 fries. I was surprised, I thought at least they would offer the fries at no charge just to make up for thedissatisfaction and lack of customer service. But not only they didn't do that, the fries that they charged me for were alsohalf empty and at that point I didn't even want to ask for another one. I just wanted to leave this restaurant. My 6 year oldson was in the car with me and he saw I wasn't happy with the service and he suggested next time we should go to a differentChik fil A. Which I completely agree with him. I don't think anyone at this location cares. Read more
As Always, the chicken was perfectly fried and served hot! French fries were crispy and hot as well. The children's meal was... great sized and healthy. The salads are very tasty and fresh. Read more
Great!! Everybody super polite including the manager! Good food , good service!!!
How does it get to this point? This place can never get simple things right. It?s run by too many teenagers and young adults who... have no idea how to stay organzied or follow instructions. They are running around with no idea what to do. Cold fries, rubberynuggets, wrong sauces. Not at all a good Chick-fil-A location. Read more
First time ever my order was wrong!!! The guy in line repeated It to me and still put it in wrong. I was missing a chicken... sandwich. Also I expected chicken minis and was charged for chicken nuggets. I got to the window and was told we don't havechicken minis right now. I was very frustrated and told the manager who just gave me an excuse for the wrong order. She sidedwith the employee who clearly was wrong. Instead of apologizing and letting me know she would give extra training she bruised meoff and excused the incident. Read more
Looks like all minority workers tonight to my surprise. The food is fast and convienient. The service was surprisingly good... from this organization. I wish the nuggets and strips had a grilled option. In general there ahould be more gluten freechicken options. If ypure looking for low lectin content, this probably isnt thr place for you. Aside from that it is ok Read more
Worst chick-fil-a ever. Placed a pick up order 20 minutes prior to arrival, arrived and it said to go in and press the pick up... button. No button. All the staff is standing around, finally a young man asked me what i needed, and i told him pick up theorder, he asked for name and said it was ready. So i waited and wait ed and waited, didnt get my order after 15 min. SMH,,,,,,, asked for a manger and he came and said it is from the time you go in to pick up order not when you place it......LMAO then he says we are waiting to cook the nuggets. long story short, food was wrong after my wait, food was cold (gofigure), and service was horrible. I was better off just going to any other drive thru.....LOL never understand all the hypeabout Chick-fil-a. Worst fast food and experience ever, and not once did anyone look my way or apologize, Next time i pay alittle more somewhere else to get better food and service!!!!!!!!!!!!!!!!!!!!!!!!!! Read more