Reviews for Boston Market in Strongsville, OH
Very unfortunate that this franchise is dying. I used to work as a carver in 2003 and couldn't ever get sick of the food. I went... here today to try out the new nuggets. They apparently didn't have any stock distributed to their location. They only hadseveral sides to buy, but all of them were looking very unappetizing, sitting under heat lamps, hardening the top surface.Another customer at the register was asking about their large online order that shows with a receipt on her phone - but themanager and server were stating that its not in their computer so they cant fulfill it. This is not the Boston Market I knewyears ago. I know it was bought out several times and reformed over and over, but this is really unacceptable. Couldn't even buya meal under these conditions. Also, the night before I visited the North Olmsted location, and they had NO meat at all. Only 1old pot pie, and maybe 3 sides (old, not fresh) available to choose from. Really sad to see how this place turned out. Hopefullythey get revitalized and realize that customer service and quality is more important than marketing and sales. Read more
Placed an online order. Was told 30 minute pick up time. Arrived after 45 minutes to be told they were out of everything we... ordered. No call or heads up. Very poor handling of this experience all the way around by the manager on duty. Will not be back. Read more
I'm glad there's still a Boston Market in my area, most of them are gone by now. I go to this location, usually on Sundays, for... good, filling food. They never disappoint. The food is good, the staff is friendly, and it's quick in and out. Read more
Been coming to this Boston Market for 10+ years now & have never been so undoubtedly disappointed. The service was extremely... slow & not like previous experiences- it was poor, they lacked sides such as stuffing, & the food was cold. This place used tobe a comfort but now we don?t see ourselves coming here. Such a shame. Read more
They were very nice. I think them bringing the food to your table and them also bussing the table is a nice touch. But it... doesn't make up for how the quality of the food is severely different than what it was years ago. This goes for all locations.It just doesn't taste as good as it used to. Read more
In all of my 75 years I have NEVER had such poor quality food and service. First, there were only 3 sides available. I ordered... one side of Mac/Cheese and after reminding the counter person not to forget about it I still go home and found it missing. Iordered a Chicken Carver sandwich that I now find is actually 2-slider-type sandwiches. The rolls were hard as a rock and notedible. I used to look forward to going to Boston Market but never again! Read more
Clean, floor not slippery, plenty chicken ready , sides not scabbed over and truly hospitable workers. Good was fresh, hot and... delicious! Read more
Horrible we stopped on our way home only had 1 chicken and not the one advertised as "new" only side was Mac and cheese .... Nothing else . The sign above that tells you price and what they offer was missing. Just close your doors already Read more