Reviews for Pollo Tropical in Stuart, FL
This location is always clean. The service is great. My food is always hot and good. I'm so happy they have my favorite back the... ribs. Read more
I?ve been to many Apollo Tropical but it was my first time at the one in Stuart and I messed up my order and had to go back and... redo everything Gio the cashier had very much patience with me, he didn?t get upset or aggravated because I kept changing myorder. He made sure he understood so there wasn?t a mistake again! When I told Christian the Gm he wasn?t upset either he madesure I was satisfied and kept a great attitude! When Dolce the shift manager had to refund everything back on to the card shewas so pleasant and had no attitude, she smiled and told me my food will be out shortly! I really appreciate them all! ???? Read more
This place will not let you down if your looking for a screwed up order, rude staff, and a drive thru line that takes 30... minutes. They are consistent tho? on screwing up your order. Past 3 times I said no beans, I mean idk if I have to scream itnext time or what. Disappointing. Read more
I'm not sure what's happened to this location. This was my second attempt this week to stop at this location. The first time the... drive through was so swamped I didn't even bother. Tonight there was 3 cars ahead of me in the drive through. Even though all 3cars ahead of me ended up leaving without ordering, it was still twenty minutes to get food. My chicken had burnt bits. Thevegetables weren't cooked enough. The plantains had burnt bits as well. Super disappointing. Read more
It's not the Pollo tropical I remember 10 years ago. Now it takes 30 minutes to get a simple order with only three people ahead... of you. I don't know how much longer this change going to exist with this terrible service. Read more
For year I gave Pollo Tropical 5 stars, but today I changed my opinion. Yesterday we asked for a carry out. The lid of the... black beans container wasn´t correctly closed, so we losed half of the beans. The Crispy Chicken was burned. Wonder if theyonly had one kind of sauces, because we asked that´s what we got. I´ll be back maybe next year to see if they improved theservice. I´m sorry. Read more
They need more people on at night from 6-9. There's often an extensive wait in the drive-thru, so last night I ordered online... for the first time. I got there and still had to wait a good amount past the promised time to get my order. Additionally, Ithink better planning would help as they had a lot of bone-in chicken only half cooked on the grill, so they clearly are notplanning in advace with anticipation of the dinner crowd. I know this happens often because several times I've pued up to thedrive-thru speaker and was greated with "we arw currently out of bone-in ????." Read more
Sunday afternoon around 3:30ish, 7 cars in line over half hour and when I pull up to the speaker they told me the system is down... and don't know when it's coming back up. I can wait. When I ask how long this is going on as I saw other cars going through.Told me it's a shift change, we're not taking orders . Second shift was friendly but I ordered half chicken all white meat andwhen I got home. Surprised again. Not what I ordered. Been coming here for years and lately been very disappointed. Read more