Reviews for Firehouse Subs Downtown Suffolk in Suffolk, VA
Great subs. I went with a large crowd (seven people). They didn't get the order fixed right the first time, but let us know to... check the receipt. Then they promptly fixed their mistake. Read more
Went and had lunch with my daughter for her birthday, hot,fresh so good. Thank you. Great people
Last time we went it took forever, this time they told us would be a 25 min wait. This place has gone downhill something... terrible. There were 4 people on the line. Pregnant lady very unhappy. Read more
I don?t like writing a bad review but it?s not a place I recommend on 2 simple orders. We ask for no cheese on the Veggie sub... and no onions on the Turkey Bacon sub does that request sound difficult apparently it was. Read more
Manager and workers were both rude to my wife, ordered online but hadn't started my order when I got there at the designated... time of pickup. Took 20 minutes to make one sandwich, the staff never offered an apology or a free drink, etc. Frustratingsituation Read more
General manager, Regina, is extremely customer centric! She makes sure that each visitor is treated with respect and goes out... of her way to make things right. She made our first experience to the Suffolk location memorable and we will return back tosupport this franchise. Read more
One of the guys threw a box into the kitchen cause he was mad, my sandwich came with a chunk ripped out of the bread, they gave... us an empty chip bag, the lettuce on my sandwich was brown and old, and on top of all of that they didn't even give us pickleseven though we SPECIFICALLY asked for extra. I'm speechless... Read more
The small sub is SMALL!!! So I asked Sydney (short pregnant lady with blonde hair) the MOD if she could change it, she tried to... change me for a whole sub and said to me ?I?m not giving you nothing free?. How degrading! Shame on you Firehouse! I?ve neverbeen so embarrassed! Read more