Reviews for Pollo Tropical in Sunny Isles Beach, FL
The service was excellent, I ordered some take out. Brian was awesome and showed great customer service. The whole crew were... amazing. Best Pollo Tropical ever, highly recommended. Read more
I had lovely service because of Bryan. He was very sweet & fast paced. Plus the place was extremely clean. Definitely the best... pollo I?ve been to in Miami. Read more
First pollo tropical that have been that the food taste with flavor , yummy ???? so good . Love it . And the restaurant looks... pretty clean . Read more
Amazing staff. Great variety at very decent prices. Lately they are processing orders really quickly. I have been a regular... customer of PT in my city and I can say it gets better and better all the time. Love this restaurant. LF Read more
I?ve been coming to this location for many years and have seen a slow decline in food, customer experience, and quality control.... Today I decided to give it a shot after a long break and I?m glad I did. Upon entering this heavily trafficked pollo Iinstantly realized how clean and organized the eating area was. My dealing with manager Joel at the register was amazing, youcan tell he takes pride in his craft. My order was for two with multiple sides and was ready in less than 5 minutes, wellpacked, and fresh. I never leave reviews but I felt this was well deserved. Read more
Very bad service I spend 40 mins for my order food also I wait out side of the drive thru
Very disappointed from this Pollo Tropical location. Rude customer service, cashier was unable to explain what was included in... the meals. Coming from a Texan, my dad talked highly about Pollo Tropical and we finally came to try it again after years of notbeing able to. It was disappointed to be treated like I was suppose to know. I?ve worked customer service and know what it islike when it?s busy hours, and what not. This location needs more workers and team effort to help efficiently customers that arelocal and those that are tourist. I really hope there can be something done to help this location be more friendly and teamed tomake their customers want to come back. Read more
Poor quality food in a run down ambience. Chicken was though as leather. Staff couldn't give information for ingredients or... allergens. Answer was l don't know not offering to get the information. We had to push for that. Toilets are a disaster andaccording to the saying "the toilet is the business card of a restaurant" because this sets the standard for the overallhygiene, I would strongly advice you to avoid that place. Read more