Reviews for Cold Stone Creamery in Surprise, AZ
I ordered the Reese's peanut butter cup ice cream cup and they just sent me 5 reese's candies because they were out. You... could've substituted it with a different ice cream. Night ruined :( Read more
We ordered a cocomelon these cake and it was brilliant, just amazing job making it so well and the taste was incredible.
This is hard to decide on what type of Star to give. The ice cream was good but the server was rude and the ice cream was... dripping all down the sides. The server knew how messy they were and wrapped them in a napkin. Why would you give a customersomething that looked like that and had the potential of making a big mess? Read more
Yesterday I ordered my favorite ice cream from Cold Stone Uber eats. I called to ask if they can add extra caramel and... strawberry because I?m sick and I want some more flavor. When I received my ice cream at home I saw the note in the bag. Thismade my day and showed me no matter where you work but if you do your best you delivery your best. I don?t know the name theattendant but I want say THANK YOU SO MUCH! Keep going you have a brilliant future. Read more
I paid for 2 quarts of their signature creations online for a pickup order. When I got home and opened them, one was about half... full and the other one was about 3/4 full. This isn't the first time either. Thought I would give them another chance, only tofeel ripped off again. I have worked for a cold stone out of state and I understand their formulas and the importance of notgiving someone a gotta have it size when they pay for a like it size. But only giving someone a half quart when they paid for aquarts is ridiculous. Past experiences with cold stone (not this location obviously) was all about customer satisfaction. Sad tosee that this is what it's all about now. Read more
I love Cold Stone Creamery usually. I love the sweet cream ice cream. My hubby went to share a Sweet cream Love it with Heath ... and Reese's peanut butter cup. It looked like sweet cream as the pictures show without any mix. You can only see one two candypieces, it was this way until the bottom. It was not mixed well. If you are going to pay $7 for a cup of ice cream it should bemixed well especially when it was not busy. The staff was nice, but should have took more time to give a well made dessert. Ican buy Blue Bell for that price or cheaper, and have it last longer and taste the mix ins in each bite. Read more
It's been a long time since I've been here, so I wasn't really familiar with how much things have changed. Unfortunately the... server wasn't much help lol. Not realizing how this menu worked didn't help me either lol. We did ask if there was a pricedifference in waffle bowls or up charge in which they didn't reply. However there is... Plain is the cheapest but chocolate andsprinkles are more ???????????? 1st time back in 6years ???????????? Unfortunately after $19 for just 2 bowls of ice,???????????? we won't be back ???????????? Read more
Placed an order online for pickup. When we returned home discovered 2 of the 4 items were prepared wrong. 2 were the wrong size.... Cones were in the bag instead of bowls. Called the store and the person who answered was zero help. She apologized but had noidea what to do next to remedy. She said a manager would call back in 15 minutes. It's been 3 days and no response. Read more