Reviews for Boston Pizza in Surrey, BC
Terrible service : We were a group of 3 people and went to dine in over the weekend. The whole restaurant was almost empty and... yet our service was so poor. Very long wait times. The server took the drinks and the food order and never returned . The drinksarrived with the food . It felt like as if they threw everything on the table altogether for us to eat and leave. The pizza andthe chicken was served cold. Extremely unhappy and would never recommend this BP to anyone to dine in. Such a waste of money !They truly need to work on their service . Read more
Worst experience at this place. server one with glasses don’t know the name because she doesn’t told us was so rude ,full of... attitude. We were ordering the food she didn’t even listened completely and she just gone in between. Then we ask for dippingsauce 2 times one time with wings that doesn’t arrive, then again we asked dipping sauce for pizza. However by the time shebrought sauce pizza was already cold. Even having bad experience we give her $100 for order that was $77 and asked to cut $90 .We don’t what was wrong with her, she returned the full change in attitude. I’m never gonna back to this location, itdoesn’t ruin our dinner, she ruined our evening as well. Read more
Ordered an item, received said item and it was supposed to have mushroom and spinach as per the title of the item “Mushroom... and Spinach Bake”. there was no mushrooms so I inquired and was told sorry we don’t have any and I was just informed. Noadjustment to the bill for missing a main ingredient or offer to change it out. I didn’t even eat much and wait staff couldprobably see that and didn’t even offer a to go container . Partner received a burger with a burnt but. This location at onepoint was ok but now it’s just bad. For 70 bucks we should have stayed home or hit up the save on foods in that complex andbought frozen meals would have got more bang for the buck. That was my last time at a Boston pizza. Read more
Awful Restaurant. Service was abysmal, 35 minutes for drinks, no quality check on food, overcharged bills. Food was horrid.... Grilled chicken club was obscenely dry, pizza had way too much sauce. Bathroom was in awful condition and has the most vomitinducing colour scheme imaginable. Single stall restroom. Bottom line is management team of this establishment should beembarrassed. Everything about my experience was horrible. Do not recommend this or any other Boston Pizza location. Read more
Went there with my friends after a long day. The customer service was great and appreciable. I am obsessed with nachos and... cheese pizza. Recommended to everyone who wants lots of joy. We have celebrated 3 parties over there and collected lovingmemories. Read more
This used to be the grandkids favorite place. I recall it as having interesting things on the menu. Well, perhaps I am seeing it... through Rose colored grandparent glasses, but it doesn't seem to be quite the same. The menu has the same number of classes asit used to, and the variety of pizzas still takes up a fair amount of the space. However, there seems to be a "sameness,"somehow, to the menu. The sandwiches seem to be the same as the pizzas, and the interesting desserts seem to have dwindled.(Both in variety and in size.) I still like it, but it's definitely not a favorite anymore. Read more
Excellent service and food was great. Previously i had really bad experience at this location however when i went here the other... day it seemed like completely new staff and management. Our waitress knew the menu items so well that she made some really goodreccommendations. Manager came by to make sure food was great. Will definitely make this my favourite location goong forward. Read more
This Boston pizza is disgusting!! Seriously need to do something about the fruit fly infestation in the restaurant… couldn’t... even dine in without MULTIPLE fruit flies flying around myself and in my food. I didn’t even finish my meal here because I wasdisgusted and felt like puking. I will never be coming back to this location as I don’t feel safe to eat the food and DO NOTrecommend this location to ANYONE. Will be in contact with Fraser health after my recent visit here. Management needs to dobetter because clearly they do not care. Read more