Reviews for Dairy Queen Grill & Chill in Surrey, BC

I was there few weeks ago around 5:45. Not even the closing time and wanted to have vanilla cone but cashier said we are closed... and I said ok as I understand it cam be annoying sometimes but then 5 minutes later I see the same cashier serving anothercustomer. Like why in the world would u turn down a customer who came for just vanilla cone but take another customer for food.If u guys wanna close early ask ur owner to change time on google to 5:30 instead of 6pm. This is so inconvenient Read more

I ordered a custom cake with a personalized photo online and called to ensure it would be ready for pickup at 10:30. The worker... who answered the phone assured me it would be ready for pick-up any time after opening (10am). When I arrived to pick up thecake they had not even started preparing it. I had to buy a non-personalized cake instead. The cake is still frozen and will bea huge disappointment to serve to my guests. My boss is mad at me for having the wrong cake. Horrible service. Extremelydisappointed. Read more

Today I visited the store for orange juice but he did not have enough. I asked him to make it and he said that it is gonna take... more than an hour. The sundae was melted. Not like I used to have it before. Poor customer service. The guy was not helping atall. Wastage of money Read more

Team Leader harleen was there today around 6:40. I asked her for something and she rolled her eyes like she was fed up of... customers and asked to pay by cash and she replied that we have closed our tills and not accepting cash. This is not a way totreat your customers. I don't think that someone will come there if you guys are going to treat your customers like this. Read more

The guy with curly hair always serves me fantastic customer service and great dipped coned ice cream. But today NOV/12/2021, at... 5:50pm, I asked for " a cup of tap water please " to a manager with black hair and about 5'3- as I was visibly quenched anddistraught from dehydration and she said "We charge 30 cents with tax for a cup"- I will never go here again. Luckily a lovelybeautiful woman from Subway was empathetic to give me a cup. Very disappointed DQ. Read more

Their oreo blizzard is truly delicious. A good treat for everyone and they are giving coupons for free drinks like their Julius... original. Great customer service over all. Read more

Worst service i got from this DQ. I ordered a fresh squeezed juice of carrot orange and beetroot. And their was barely beetroot... used as I'm there and still looking but the lady used carrot only even she put orange which is not squeezed at that time. I wasso disappointed because we come here for fresh juice and quantity. Harleen gave me bad expression while serving and worstservice i ever seen anywhere. Read more

I ordered a pineapple sundae and it was just a vanilla sundae with a couple unfresh pineapple chunks and pineapple juice in it.... Other Dairy Queen locations serve the pineapple sundae with sauce in it and more pineapple pieces. Service was also slow andunimpressive. Read more