Reviews for Taco Bell in Susanville, CA
Dirty bathroom. Their register was down, so we used the kiosk which wasn't a big deal. We absolutely could not tell which of the... food items belonged to which person. Nothing to distinguish them, so we had to open the burritos to figure it out. Read more
This is the second time we stopped on road trips. The first time was bad this time the place was disgusting. Just going to stop... eating at Taco Bells. Can't say I have been to a clean one in a long time. I would eat here because I'm gluten intolerant sotacos work but I will never eat at one again and certainly not this one Read more
They've gutted the self-serve station of sauces and napkins out in the lobby. Not sure if it's a temporary change or not but if... you eat inside be wary of having to ask for sauces and napkins when they serve your food. Just a minor inconvenience, thoughthey were also out of stock on the lids during my visit. I think they should be a little more conscious about providing goodcustomer service but in regards to the employees, they were pretty polite and quick to respond. Read more
This Taco Bell actually deserves "0" stars. This is the second time within 3 weeks they have screwed up my order. I am highly... lactose intolerant and I need to order my food accordingly. Because this Taco Bell makes it hard to order inside I go throughthe Drive through. Two times now I get my food with extra cheese or cheese with no lettuce. It is nearly impossible for me to goback to exchange mistakes. Good bye Taco Bell you will see me or my kids no more. Read more
It took one hour to get 3 tacos. They were filling drive thru orders over the people waiting inside. When anyone asked about... their orders they were told to ?be patient? or ?our screen is full.? No one ?sorry for the wait.? On top of that the rice inthe power bowl was hard/undercooked. This was the worst experience I have ever had at a fast food restaurant. Read more
This taco bell gets a lot of bad rap but here are the facts: Some things this taco bell did right: -got my order correct... (everytime) -friendly and helpful staff -refunded my order when there was a payment error Some things that neededimprovement: -mobile app orders not showing as paid when selecting drive thru then picking up in store -drive thru line takeslonger than normal I initially had a hiccup with my mobile order that i had to pay for twice. I used a gift card and selected"drive thru pickup" because "in store pickup" is grayed out. But I actually went in the store (as i always had, never had anyproblems) but there is a separate order POS for drive thru so if you pickup in the store with mobile app but actually selecteddrive thru - be sure to tell them! All they have to do is confirm it on drive thru POS and you shouldnt have to pay for it twice(like i did) What really make my experience beyond normal was the employee helped me get a refund for the order I had paid fortwice. Nicole was extremely helpful and friendly in getting my refund issued on the spot. Will definitely come back here forthe food but mostly for the friendliness of the employees Read more
I am only giving them a 1 star because I can't go any lower. Went on October 8, 2021. We went inside to order. Purchased 6... crunchy tacos. That's all. After a 38 minute wait we finally got our order. I would like to mention people were wanting arefund due to the time it was taking to get food. I got home and opened up my taco and all I can say was from a competitorscommercial so very long ago is "Hey, where's where's beef". Really 38 minutes on a fast food restaurant only to receive atortilla with lettuce and a little brown stuff. Please people get it together. I get that everyone is short handed and I getthat stuff happens but why are you skimping on meat if.you want to keep your clientele. Read more
Waited in line for 30 minutes only to get up to the window and wait 10 more minutes staring at our food while the lady just went... from computer to computer in front of us not saying a word. We drove away Read more