Reviews for Cold Stone Creamery in Syracuse, NY
Very rude workers when we were just there tonight, slow to take order even though it wasn't busy and workers talking smack as we... left about how we were paying with a gift card and didn't know not to swipe where the credit cards goes. Also, pretty sure theyovercharged us but never gave us a receipt so can't verify. Won't be returning to this location, need to work on customerservice. Read more
Good ice cream and a lot of choices to customize it at your own taste!
So...we come from 40 minutes away show up at 6:58pm when they close at 7pm... and they deny 5 people and I to get ice cream.... They were very rude about it. If they would have been decent about it and not rude I would not be leaving a bad review. Thecustomer service was awful. The people that were working were on 7/5 evening crew if they have different shifts that is werevery disrespectful. Read more
Amazing service! I wish they wore name tags so I could recognize them by name. Thank you for the dairy-free options and help!
Amazing customer service above and beyond. Good honest people making the people of this area happy and smile with Ice cream. The... ice cream is always a huge hit. Read more
Long lines during rush hour but man it?s worth the wait! Always very friendly and positive staff. Quick with their great... customer service. Place always seems to be very tidy and clean! Only wish there was more seating either inside or outside! Themall should provide those little tables like they do all in the canyon area. Read more
One of the best ice cream shops I know of. The combinations of ice cream seem unlimited. The staff prepares the ice cream in a... unique way and offer a selection of different toppings as well. The interior reminds me of an old school ice cream shop from the70s. If you haven't tried this place out, you must! It's very cozy inside and relaxing for sure. Read more
It was an okay experience. The staff got my order wrong. The girl who was waiting on me wanted to know if I wanted a waffle cone... or bowl. I asked her for a bowl with sprinkles. I got the Halloween Boo Cream. It was okay. For me, it was a little too sweet.It was not worth the 8.75 I paid for it. Read more