Reviews for Moe's Southwest Grill in Syracuse, NY
The food was ok, plenty of workers just messing around instead of trying to be efficient. Bathroom was horrible. Salsa bar was... needed some refills and love. Won't be back. Read more
They are too busy completing online orders to serve people at the counter. Order a burrito, and you get through the rice beans... and protein promptly. Then you wait for >10 minutes for salsa/cheese/lettuce, and to cash out. Meanwhile the staff is hustlingwith the online orders. Helpful staff, just bad online order priorities. Read more
We were treated well and the line moved quickly for being at a busy time. The loud greeting when people come in is part of... their service, but was a little distracting when trying to have a conversation. Also, there was a bit of confusion about whatwent onto our bill (multiple orders in one), and about what kind of drink was ordered. But, it was taken care of promptly, andthe food was good! Read more
First time trying their food it taste great but the reason why I gave them 4 stars was because I ordered one chicken quesadilla... and they made two so I had to pay for two. Read more
Literally the most disgusting Moe's we have EVER been in, with the rudest staff. Does the manager ever walk in here??? The... staff could be on their phones and gossiping, but could not be bothered to even wipe the tables.....which explains why it is theonly Moe's we have ever been in that is practically empty....on a Friday at lunch time. And the rude staff told us, when askedfor onions, "we ain't got none".....but 10 minutes later when an older black woman came in they made some for her. Huh. If wecould give this Moe's a zero, we would. Disgusting. Read more
The food is good. However the service is the problem. We ordered our food online so we didn't have to wait in line. Then we... ended up waiting for the food. The bad part is that if you look at the picture you can see our food sitting on the tray. Allmade up and ready to go. Yet instead it sat on their production table as they made other orders around and stacked on top ofours. I get being busy but there were 5 staff making the food like that. This went on for over 10 minutes as we realized itwasn't for a different order and was just sitting there getting cold. PLUS if your touching food such as the chips, staff shouldbe WEARING GLOVES As much as we may enjoy Moe's l, we will not be going back to that location again Read more
Horrible. The hand soap was out in the men's room. I told a member of the staff, 30 minutes later nobody refilled the soap.... (Don't employees use this restroom then go prep your food?) Cleaning supplies on the same counter as the sweet tea prep.Interior of the restaurant was shabby and worn. The food was good but the thought of employees not washing makes me want tovomit. I won't be back to this one. Read more
Absolutely a disaster to say the least ? after walking and hearing ? she?s touched my food with bare hands ? I knew it was going... to be bad , but i was hungry and decided to stay after watching her wash her hands and put gloves on . Anyway to start off mypersonal bad experience, I had went to pay for my meal and they COULD NOT FIND MY FOOD!!! And to top off my friend that I camewith ended up finding out he actually got my food and not his . I just find it absurd that it?s so hard to keep track of orderseeing that they are made in order of the line ? Read more