Reviews for Baskin-Robbins in Tacoma, WA
Friendly staff. Shop could use a bit of a facelift. I got the new Tiger Milk boba tea concoction and it was awful. Way too... much going on, way too sweet. I should have just gotten a scoop of ice cream. Read more
Been coming to this one for almost 20 years and I've never been dissatisfied. Always friendly and makes great smoothies.
I haven't had their ice cream in years and it did NOT disappoint!!! The waffle cone was super good too! ????
Store was clean. Staff friendly. Problem was with ice cream... partially melted. Two scoops turned into a single melted bowl... within minutes on a 65° day Read more
We decided to go to Baskin Robbins to get this sea animal promotion that they were having. The employees were very kind and... patient since we wanted to be one of each. They also included hats which made the experience more special. Each one of us choseone of the different animals that were available. Overall, the facility was clean but the only drawback is the parking and thestreet is very busy in front so it?s hard to get in and out a little bit. That doesn?t stop me from going there so I highlyrecommend it. Read more
***Under New Management/Ownership*** Great new staff with amazing customer service and very friendly! If you have had a negative... experience in the past, it's worth it to give this place another shot! All new crew trained and managed properly. Read more
As a previous employee from working here at this Baskin-Robbins for only 4-5 months, I can tell you with most certainty, the... employees are very kind, and we like to make small conversation with the customers to keep the mood up. There's previousemployee that has left a certain message as a one-star review that has gotten things completely wrong. The managers would leavecertain people in charge once their shift is over throughout the week, the message that was left on here is pointed towards themanagers daughter; now, this message is a form of bullying, they didn't want to do their tasks at all, they would sit in theback on their phone all the time while the manager's daughter (since the managers work in the mornings) would do majority of thework, while I've worked there, I've seen this same person slack off while I did my half of the work. One day, on July 4th, Iworked with this same person. When it came to closing, they were a complete nuisance, they didn't want to keep working, so theysat in the back and scrolled through TikTok to pass time instead of wiping down counters, sweeping the floor, or cleaning thewindows. At some point on that day, one of the customers came up to them and asked if the manager was in, (fun fact, I was putin charge that day for closing since the managers trusted me with the hard work I've put in) but instead of saying that themanagers were not in, they said, "No, but they left me in charge, so I'm the manager today." So not only are they lazy, orcontrolling, they manipulate people for their own benefit. This person quit the job instead of owning up to their actions, andthat's on their fault. I'd like to end this on a good note. If I had a choice to work there again, and again, I would. Withouta heart beat. I love everyone there to death and I've made some amazing friends there as well (including customers). 6/5 stars. Read more
Ordered through Uber eats. I?ve been going to this place for decades. Always happy with the customer service. Very nice staff.... One thing I don?t like, their practices. My wife and I ordered a 2 scoop cup of ice cream and a 3 scoop sundae. When I got my 3scoop sundae, it had the same amount of ice cream as my wife?s 2 scoop cup, that?s with the hot fudged included. She was curiousand decided to weigh the two. Hers weighed 8.4 oz. While mine, in a much bigger cup, weighed 10.4oz. I payed extra for thissundae, which didn?t have whipped cream or cherries on it either, so I decided to call. The employee told me they use the kidsscoop to dish sundaes. Wish I had known that before ordering. When I asked about the whipped cream, they don?t send it on Ubereats orders. As for my cherries, she just said ?I?m sorry?. I still give 4 stars due quality of the ice cream itself and thetypical level of customer service. However, I?m disappointed in what seems to be price gouging. Read more