Reviews for Nestle Toll House Cafe by Chip in Tampa, FL

I just came here today at 10 am when the mall opened, my daughter said she wanted a cookie cake for her birthday so we went... here the man took my order and did it to perfection in less than an hour highly recommended 4 giant cookie cakes not a bad pricefor what you get I asked a man a thousand questions and he told me a thousand good answers thanks again ???? Read more

Great tasting chocolate chip cookie. Helpful and friendly staff. Many cookie options and great selection of custom cookie cake... selections. Only downside is being located IN the mall... 5 stars if they weren't. Read more

Got a dozen cookies and half dozen, I just taken my first bite and found a hair baked into the cookie! I immediately returned... both boxes and the lady and only say she's sorry?! Don't buy from here unless you like hair cookies. Read more

Been numerous times and customer service could be better, but cookies are always 10/10.

App is a broken mess, which isn't the reason for my bad review. That comes from the manager who refused to give out the birthday... cookie since we couldn't pull up the app, (because it's broken!) regardless of the other proof we offered to provide. He wasvery rude about it too. Had a pretty disappointed birthday girl. Yes, it was just a cookie, but to me, it was also about theprinciple & good customer service. Read more

Delicious cookies!!!! They had a pretty good selection of treats to choose from. The prices are way too high. It cost me over $5... for 2 cookies. Yes, they we're definitely delicious but not sure that I would be willing to pay that much for this again. Thegirl behind the counter was very nice and polite but, she seemed to be having trouble with counting the change. Just weird. Read more

As delicious as the cookies may be, I will no longer be a customer. This is what happens when you hire people that don't care... about the business or the customers. I called Sunday to order a small personalized cookie and was told at 4:30 that they stoppedtaking orders. WHAT?! The mall closes at 6:00! I asked why and Melanie the girl who answered the phone said in a nonchalanttone, "because we turned off the ovens." Uuuughhh why? She couldn't give me a reason, but it's obvious that someone wanted to gohome early. It's awful to know that the owner must be clueless that his "pocket" is being affected that "bottom line" is runningthin and will even get thinner because of lazy workers. I could totally understand if that becomes policy and it's written,posted in black and white that they will turn off ovens at a certain time yet that was not the case. Read more

Amazing cookies and brownies. The staff is always just the right amount of attentive (gives you time to look, but comes right... over as soon as you are ready to order). Even when there's a line, they get through it quickly. Read more