Reviews for Dunkin' in Tempe, AZ
Dunkin Donuts is continuously disappointing. Dont order anything other than a drink through the app if you dont want to be... dissatisfied when you arrive and find out ?they dont have it?. A lot of situations like these could be avoided if they wouldupdate their apps to show current inventory, instead of letting you ?buy? items that are out of stock. I ordered 2 dozen donutsthrough the mobile, to show up to the store and find out that they were out donuts entirely. They could not refund my order atthe store and directed me to call customer service. After waiting 25 minutes, I finally speak to someone, and their toneimmediately was off putting, didn?t feel like they were trying to help me. They gave me a refund, and said it would take 3-5business days. When i asked what they could offer me for my inconvenience, the rep measly said she would add 100 points into myaccount. Greeeeat, thats not even worth anything. ???????????????? So i wasted my time going to the store, AND waiting on thephone to speak to someone. Now i have to go buy donuts somewhere else, meanwhile im down $35 because of Dunkin Donuts? mess of amobile app. Do better dunkin. The Starbucks app and business overall is much better. They dont let you order things they donthave. Read more
This location is one of the worst dunkin locations I've ever been too. They are so extremely slow its painfull, and constantly... getting orders wrong even when I very slowly and clearly give my order. They do the courtesy of reading back what I order, andstill get it wrong. On several occasions they claim their oven was down so they weren't making hot foods, but I swear it's bc they just didn't want to make food. Idk who is managing this place but the workers here frankly don't seem to care at all andput no effort into their jobs. I love dunkin and I'm not looking for 5 star service, but this location is aweful. Read more
Had I not prepaid I would have left like so many other people did before me. Took FOREVER to get just a drink and a donut. Then... the person at the window just hands me my stuff without a single "thank you" or "Sorry about the wait" Read more
Who ever is the blonde and has tattoos is EXTREMELY rude every single time. Rude to the employees around her, which is extremely... unprofessional. I assume she is a higher up? Shift lead or manager? But her behavior is HIGHLY unprofessional and my familymembers agree. We will be taking our service else where and will be calling higher up. Read more
I?ve been a consistent regular for the last four years and it?s sad to see what this store has become. This place never seems to... have anything in stock and lacks the great service they used to have. I hope management gets their stuff figured out as it wouldbe nice to have an egg when I order a sandwich or to even get a donut at what's supposed to be a Donut Shop. Read more
FIRST & LAST time ever going to this Dunkin location. Extremely rude staff!!! To start I love Dunkin? I go almost everyday to... the location in Glendale, but I was picking up a DoorDash order and I also wanted some coffee for myself. First I walk in andthere is only one other customer in the store & there are 3 workers I can see, 1 on register, one making a drink, and onetowards the back. I get in line, my turn comes up and the cashier just walks always without saying anything, ok, I give thebenefit of the doubt because a simple ?I?ll be right with you? would of sufficed. Anyway I?m still thinking of my order anywayso about 5 minutes pass, not one word has been exchanged at this point, the first customer is leaving and no one else is in thestore but me. Now a different girl comes up to me and asks ?Have you payed?? I say ? no I haven?t even been helped yet.? Shesays ?ok? and walks away. So at this point I?m getting annoyed and I don?t even want to order for myself anymore, so I walk tothe pick up counter and as soon as I get the counter an elderly couple walks in, before they can even get to the register thefirst girl is already greeting them and asking what they would like. Now I?m in disbelief because I?ve been waiting for almost10 minutes with not one word being said to me and the other girl knew I hadn?t been helped. So I walk out and just leave and asI?m in my car pulling out the parking lot the second girl comes out holding a drink walking to my car but she doesn?t even knowwhat I was there for so she?s just handing me a random drink. So all that to say, go to this location if you want to have a badday :) Read more
I?ve been coming to this Dunkin location for two years my drink is always different even though I order the same thing every... time and this morning when I questioned why there was caramel sauce all over the whip cream of my peppermint mocha the womanworking was super rude and dismissive about it like that was a normal thing... since when does caramel go on a peppermint mocha? Read more
I rarely write a review, but this DD is due for one!!! They rarely have the donuts I want. They close way too early in the day,... NOON??? Coffee was warm, not hot, and I hadn't added my cream yet!!! They don't provide a napkin unless you ask for one. Lessthan a half mile from home, but this is my last time there. Every time there is something amiss. Their phone number is no longervalid. Read more