Reviews for Pizza Hut in Texas City, TX
My pizza was 2 hours late and I was never able to speak to anyone that actually worked at the store because it kept putting me... through their call center. When the call center would transfer me to this store, nobody picked up. I tried 3 times, someone fromcomplaints in the call center answered and I had to ask her to cancel the order since it was all she could do since I couldn?tactually speak to a person that worked there. Really wish you could speak directly to someone that works there so they canbetter assist you instead of a stranger who can?t really help much when there is a problem. Huge waste of time. Read more
They made one pizza wrong, didn't get the toppings that were promised because the woman that took our order went home. They... burned one ,had to remake it, remade the wrong one. Original wait was supposed to be 15min, 30 min it later someone came out andsaid it would be a few more minutes because of the remake. All in all a very unsatisfying visit. Will not return ever. Pizza huton 2004 in LA Marque is great! Read more
Pizza Hut went above and beyond for our ladies Bible class. We had a fun day at the splash pad and they delivered pizzas to us... at 11am?. And they were great. I might add they don?t even open till 11am but did this special for us!!!! Read more
Sad review because pizza hut has always been my favorite. But last order was horrible. Waited for my carryout for 45 minutes in... the store. Got home every single pizza was wrong. Like my meat lovers had blobs of tomato sauce on top and barelyany meat orcheese. Wth.Even my breadsticks were wrong. All the food was thrown away it was so bad. I reached out to the store and theyapologized stating they would email me store credit for my 64.00 order, which never happened. Contacted the corporate and theynever emailed me a credit either. Sadly I'll be going elsewhere. I don't have 64.00 to throw away. That was a treat to my familywith my broke a$$. Read more
Went to this location about a week ago over Father?s Day weekend. Called to tell them about a glitch in the app but most... importantly that my pizza was not cooked in the center. The manager told me that he made this pizza himself and he knows for afact it was cooked for the allotted amount of time. So I asked him then why do I feel raw dough between my fingers and he hungup on me. They never brought my root beer and I couldn?t even eat the pizza. I called customer service the same day and neverheard anything back from the company. I have pictures of my pizza still (I don?t know how to put them on here) I?m honestly justdisappointed. I?ve worked for Pizza Hut and from what I remember this is NOT how they usually conduct business. Read more
Pizza hut in Texas City is the worst. My granddaughter order $42. Worth of food. The whole order was wrong. She called back the... manager on duty said that they would remake her order. After 2 hours later still no pizza. She called again they ask did she eatany from the one that wasn't correct, she said yes 1 slice, since she ate a piece there refused to remake it. So I called thethe next day and explained what happened. The manager on duty said they would give her credit. Four days later my granddaughterdecided to use her credit. When she called at first they claimed they didn't have a credit. So again I called and they found it.By her phone number she tracked her delivery. About 11/2 hour later her phone said the pizza had been delivered. Still no pizza.So I called the manager said door dash should have delivered it 30 minutes ago. Manager redone the pizza again and I picked itup. So this was about 5:30pm . I guess about 9:00pm I go outside to get something from my car I see a Pizza Hut order sitting ontop of my hood of my car. This is ridiculous. First of all if they're going to use doordash they should make sure they gotpeople that's going to deliver like it should be done. Second of all Pizza Hut should have better values of treating a customersbetter than what they did. If I go to the Pizza Hut in Galveston I have never had any problems there if my pizza wasn't rightthe manager always met sure that I left happy. So kudos to the Pizza Hut in Galveston take notes Texas City from the GalvestonPizza Hut. Thank you Read more
I ordered my usual BBQ sauce pizza cuz I prefer it over standard tomato sauce. I also ordered a 2nd pizza and some sweet chili... boneless wings. The food was good and eye appealing, no complaints. My wings were more spicy than sweet but I liked them. I gave?????? because this location doesn't appear to offer stuffed crust, or seasoning on the crust. There wasn't an option to pickeither. Also, their coupons aren't as good as every other location I've eaten at. The store doesn't advertise with signs or atall, so I wouldn't expect the food choices to be that great. I won't order from this store anymore.???? Read more
I was expecting a hut constructed using pizza ingredients, but after nearly choking to death on stucco, it became clear to me... that this was just another case of false advertisement. They should be legally required to change the name to Stucco Pizzeria.Pretty delicious food though. I recommend the stucco. Read more