Reviews for Cousins Subs in Thiensville, WI
1st time eating there with the new ownership, what can i say best cheese steak i have ever had there, i have ordered a few... before and the steak is usually over cooked and dry, however today it was great, ordered with mayo and jalapeños, meat wasjuicy had plenty of cheese, prefect amount of mayo, and jalapeños, i would say they are back to doing it right again how itused to be, love it will be eating there regularly again like i used to. Very happy customer. Read more
We had a great experience at Cousins in Thiensville today. The subs were fresh and tasted amazing. The staff were super friendly... and the restaurant was very clean. We will definitely be back! Read more
Unfortunately, I have to ding this sub place. Must be under new management. Not run like a smooth operation in years past. In... any event, covid or no covid, hard-to-find quality workers or not, I left unimpressed with the service. They charged me forchips, but didn't have regular chips, so I simply asked for my money back. They couldn't do that??!! They couldn't or wouldn'topen the register to reimburse me. B.S. Instead the manager said "give him a coupon." So, a coupon cost me $1.75. But I get afree sub. But is it good at any cousin's sub? No. What if I'm just passing through town? I'm sol. A poor solution to what seemedto me to be a lazy manager taking the easy way out. My order was an inconvenience to them. Plus they screwed up my order. Theygave my wife extra mayo instead of me. Too bad. It used to be a good cousins. No soup for you! Read more
I was catching up on my emails and I was listening to the 4 young men behind the counter. They made me laugh. I'm a vegetarian... and love wierd sauce mixtures. One of the guys said brown mustard and mayo.....very interesting. I laughed out loud. We alltalked for 10 minutes. They go to my high school Homestead. It was super nostalgic and fun. Read more
I have visited this location multiple times and I do enjoy the quality of the food and the cleanliness of the lobby. The elderly... lady who works the cash register is super sweet and very friendly, however the young lady who prepares the food displays a bitof attitude towards others. I was a bit disappointed when I visited a few days ago because the elderly lady took the order ofthe individual in front of me and the total was like $12.02. The individual handed the elderly lady a $20 and then a few momentslater said oh I have $0.02cents. The elderly lady had already entered the $20 and then proceeded to take the two cents to thenmake correct change. The young lady who was preparing then food then yelled at the elderly lady "hey, no don't do that. Youwill mess up the register." The young lady then walked over and took control of the register. The young lady then continued tomake comments regarding messing up the register for several moments even after I ordered. This entire interaction made me feeluncomfortable. I felt as if the younger lady had a bad attitude and I think she could have did a better job of correcting thesituation. This experience made me feel uncomfortable about visiting the location as I feel that a confrontation may occur dueto the young lady's attitude. Otherwise this is a very good place. I submitted my contact form. Read more
Never going back to this Cousins ever again after being a customer there for the past 4 years. The staff here have gotten... incredibly rude. I had to wait to place an order. One of the employees were too busy on their phone to take my order. The otherwas also in no hurry to take my order. After I placed my order, two other customers came in, placed their order, and receivedtheir food before me. When I asked about my order, I was then told with a snarky attitude that I should've tipped better by theemployee who took my order and walked away. It still took a while to get the two subs I had ordered. This is such a shame. Oneof my friends had a similar experience at this location, and had to wait over 45 minutes for their order. Read more
I have been in this location sporadically over the past few years. The service is always slow and often incorrect. Today, I... ordered my food online and was given a 30 minute pickup time. My food was not available until 25 minutes beyond that. I had toremind the cashier to provide my drink cups. When we arrived home, we discovered that every sandwich requested w/o mayo wascovered in it. I won't be back to this restaurant. Read more
Very quick with fulfilling an order I placed from the parking lot! Cheese curds are amazing. Great team, great experience.