Reviews for Burger King in Thonotosassa, FL
I would give this place a negative 5 if I could. This Burger King has the worst service. When we got there , no one was in line.... I explained to the girl at the register that my mom was in a sugar crisis and I urgently needed just a plain ice cream cone. Ihad to ask twice for it. They finally got it to me 10 minutes after paid for it. I never demand anything from anyone but it wasan urgent situation, a matter of possible life and death which I tried to explain to her upon ordering. When mom was ok weplaced our order. It took over 30 minutes to get our food. It was only 4 meals. Then the lady threw the bags down on the countersaying "here" when we said something about it taking so long. I have never been treated like that from a fast food place. I wasembarrassed to the point of tears. I will never go back! Read more
Was not impressed with the food here this time. Had to wait a while for someone to answer the drive thru. The drive thru was... very slow and the worker's seemed inconveniented to fill the food order. Plus the order was not filled right, was short of someof the order. I went back to the drive thru window and they said what do I want. They did not want to give me the food because Ididn't have proof of the order. When I paid I asked for a receipt but they said that the machine was not working. I said that Ithought that the receipt was on the cash register. She got a bit upset when I said that. Plus the food was on the cool to coldside. Read more
I waited in line for my food mind you this is not rush hour it is 2:30 p.m. in the afternoon I waited for my food which came out... cold. And incorrect I ordered my meal with no mayonnaise or lettuce only ask for ketchup on one and catch and pickle on theother one I called to see if they would Rectify this mistake. Not sure if I was going to go back today or another day I wastrying to figure it out with the manager on the phone but I was appalled that she asked me to bring back my food after making mewait for my food and after getting my food wrong. I don't know why she's so eager so I can take it back and she can throw itaway because you can't take back food. At this point I don't even want to waste my gas to go deal with an inexperienced manager.The worst customer service ever. Read more
Im not sure why I'm still coming back. Once again I pulled into an empty drive-thru with only one car at the pickup window and... yet am still waiting at the speaker ten minutes after getting here. This place I don't know what's wrong with it but I don'tthink it's going to last for much longer cuz nobody's going to come anymore. Read more
We ordered a kids meal, 2 bacon king meals and the crispy chicken sandwich. The sweet tea was actually unsweetened, fry... container wasn't filled and the chicken sandwich was tiny. This location is becoming very difficult to come to. They areunderstaffed and missing lots of items. Read more
Most unprofessional unprepared and disappointing Burger King I've ever been to. Drive thru is always at least 15 minutes even... if you are the only car and if anyone is ahead of you 25 minutes. A mile from my house but always a last resort and ALWAYSdisappointing. Read more
If I could give this place zero stars I would. I got moldy egg on my sandwich. Of course no direct number to the store online so... I called the complaint line and was told someone would contact me and still yet to get a call back. I reported to the heathdepartment. Read more
The line was interminably slow, finally, I get to the window for my food, and they gave it to the person in front of me. Finally... got it and the burger was dry and burnt in places. The only good thing was that they didn't charge me for it. Read more