Reviews for Starbucks in Thousand Oaks, CA
When you lock your lobby, the people who have mobile orders do not have time to go through the drive through that wraps around... the block. Not cool. Just turn off your mobile ordering next time! Read more
My wife loves moccha frapuchino Wait time not so bad overall
Amazing employees who work there. Great drinks to start anytime of the day( when their open :) had one employee come check on... me when he notice a weird activity going on. He asked if I was okay ???? and let me know if anything weird activity occurs,to come get the employees that work there. He didn't have to do that. Very proud of everyone who works there. I Had a roughday and that simple of act of kindness got me to feel better. Read more
I came in off the road to use the restroom and grab a drink, we had 2 hours left of our drive. We have made this location our... pit stop a few times. I ordered and paid with a $100 bill and it got awkward quickly. The cashier stopped and just handed themoney to a guy who started feeling the money and giving her looks. It was quiet for about 3 minutes. I asked if there was anissue (I got the $ from a bank teller so I knew it was real) to which he informed me he was testing with his fingers to see ifit was real. I promptly asked why he didn?t just take out the pen. He stated ?they don?t do those here.? So your going to justmake it very awkward for us is a better solution. I?m aware cash is strange now, however I?ve never experienced something likethis. I won?t return, and also won?t use cash anymore ???????? #DutchBros ???????? Read more
The drive thru is a little small, so there's usually cars lined up within the parking lot during the morning rush. This is... understandable. However, this morning, I was handed a drink in the drive thru with a loose lid, which then spilled all over meand the inside of my car. I had to ask for napkins to sop up the mess, and the only offer of help I received after that was anassurance that I would not be charged for the drink and food I ordered. No apology was made. Very lackluster customer serviceduring this incident. I most likely won't come back to this location. Read more
Went through the drive thru at this location. They were pretty good at making through the line. I got a Grande Pink Drink and... the Turkey Pesto sandwich. It was perfect. The sandwich was nice and warm and the pick drink was the perfect cool temperature.The lady at the cash window was also super nice. You could tell that she has a great personality and was smiling. Always a plusto have smiling service! She was also patient as I figured out how to bring my rewards up on my phone. Read more
The refreshers with coconut milk are so good. Every single one of them. I drink them so fast every time. Yummmm
Piece of the coffee maker that was in my Americano. Manager on duty didn?t seem too concerned about what a big health risk this... is. Read more