Reviews for KFC in Torrington, CT
Family of 9 came in and order over 150$ worth of food to be stolen by an Uber driver, after getting everything sorted out and... getting replacement food we did not get tenders like we ordered and argued with by shakur that we where lying about the tenderswe received them, after being disrespected. Jacob was the nicest employee and made sure everything was correct and we had a nicedinner, and did things right my opinion he should be given shakurs position.Horrible experience in all. Read more
Came in with 9 people and spent over 150 dollars the order was stolen bye a door dash driver and the manager shaquir tried... arguing that we took it and when they messed up the order after the fact he tried making accusations that we where stealing thattoo but the manager below him Jacob did a great job resolving the situation Read more
Absolutely terrible customer service, either they get your order wrong or it?s just terrible food.
Update: it's a bit better then the last time I went! They're polite and the food is really good. Old: Just got kfc with my mom.... $37 for literally old food that did not taste fresh. A small thing of mashed potatoes for $2.49. We ordered a box of chickentenders, tasted them and I threw it back in the box, didn't taste fresh at all. The fries were hard and also not fresh. Theyalso never asked us for a plastic bag but at the drive thru that's what they put our food in and charged ¢.10 Definitely notworth anyone's time or money. Read more
Kfc food is almost always good, but this KFC in particular almost always has bad service. They pay close attention to their... drive thru but neglect to help their line of customers waiting at the counter to order. At any time there are 3 to 4 people orgroups of people waiting to order and it usually takes 20ish minutes to order. They take one order and complete it before takinganother. I get understaffing is a real issue lately but i have yet to encounter a place this bad with service. Not to mentionthere are usually 5 employees working most of the time. Read more
Last time I got KFC. It was awful. They made it up to us. The chicken was better. But the worse customer service ever. But good... chicken Read more
My dinner was inedible. I ordered the 2 piece with a wing and breast. I got a wing and a thigh and the breading was hard and dry... and tasted like cold grease. The chicken underneath was brown on top as if it sat under a heating lamp all day. The meat waslike chewing cardboard. The biscuit was as hard as a rock. The potatoes and gravy was the only part of the meal that wasedible. It certainly is a hit or miss on the quality of their food with emphasis on miss. Last miss for me!!! Read more
Horrible service , food was reheated and spongy not crispy will never eat there again