Reviews for Taco Bell in Torrington, CT
October 2022 - The long drive-through line around 3:30 shows how much people still like Taco Bell. I liked their meatless... Fiesta burrito for a change with rice and beans plus toppings, and the crunchy beef tacos and double steak grilled cheeseburrito I brought home were enjoyed. # As I describe in my original review of Taco Bell, this fast food chain still prevails forits ability to hand customers decent tacos and burritos within minutes. Asking if they made anything without cheese I was toldyes, just order anything with no cheese, and they made two crunchy chicken tacos with no cheese as ordered. Two crunchy beeftacos with cheese were also made as ordered. # The drive-through line was huge here around 4:30 today. We ordered two CravingsPacks that come with four beef crunchy tacos and four 5 layer burritos with beef, beans, cheddar, sour cream and a cheddarcheese sauce according to the Taco Bell website description. Online it said these packs were $10. apiece but at this franchisein Torrington, CT they were $11.99 each. Eating the burritos at home, we couldn't detect the cheddar cheese sauce. Some of theburritos had little to no sour cream, as well. People usually want something different from turkey after Thanksgiving dinnerand leftovers for a couple of days. Italian, Chinese and Mexican food all offer different cuisines for those wanting achange. Taco Bell is what it is, inexpensive and simple fare that provides a quick easy fix for consumers who are in the moodfor this food. For this reason, it provides a needed service. Read more
Might be some good food here but you will be waiting for an hour in line as it is the only taco bell. They are short-staffed all... the time and usually run out of things towards the end of the day so go earlier. Don't forget check your bag before leaving thewindow to make sure you have everything cause they will forget. Read more
I am not exaggerating when I tell you, I have NEVER spent less than half an hour waiting for food at this location. Expect to... spend at least half an hour in line, sometimes up to an hour. And they'll mess up the order too. And before you try to blamecovid or short staffing, I haven't had this issue at any other restaurant. I have eaten at sit down restaurants and gotten inand out faster. Read more
As a fore-warning: If you want Taco Bell, you have to really be solid on that decision because there is no way to exit the... drive-thru if you change your mind. No issues with employees and food. Even though it?s long, wait time is understandable sincethey?re understaffed. 3 stars for the layout and understaff, 5 stars on the restaurant employees since they have always beennice fixed issues whenever they do happen. Edit: I had a timer running. 8 minutes, so I?ll say there is an improvement in waittimes. Read more
While in the bathroom I noticed a employee step away from urinal and walk out of the bathroom without washing hands. I asked for... the manager but I was told she was too busy on the line to speak with me. The staff member I talked with ensured me that allstaff are required to wash hands before gloving up and handling food. Although that is reassuring, it still shouldn't happen.Hands should be washed prior to leaving rest room. Read more
This place needs more employees, the service is ok so is the food. But the wait time is ridiculous. I sat in the drive thru for... over 15 minutes not to count the extra 5 after ordering the food. The only reason I did not leave was because you can drivearound once your in the drive thru. Read more
Really hate to leave a bad review but I have had enough. Since the pandemic began service has been getting consistently slower.... Taking in account staff shortages and increased take out demand I have been very patient thus far. Usually takes about 25-30minutes on average. However, after ending a 60 hour week and finding my house without food... I figured I would stop here for aquick bite. There were only about 6 cars ahead of me so I figured it wouldn't be too bad. I was wrong. I was also now trappedin the drive through with no way to get out. After timing start to finish I was waiting for 1 hour and 10 minutes for 3 itemstotaling $16.29. 1 hour and 10 minutes after pulling in I had my order. No apology, no "thanks for waiting" absolutelyNOTHING. No sauce and no napkins either. On top of that the portions were smaller and prices higher. If you are going to havewait times that long at least put a sign communicating that, or change the drive through to allow exit. I will not be comingback to this location and will be reaching out to corporate for a refund. Read more
I rarely leave a bad review and even more rarely eat at Taco Bell, but when the family asks for Taco Bell this is the only one... in the area. If you cannot accommodate a fast food drive thru, you should not offer one. Easily the shortest staffed, worstdrive thru I?ve ever been in since the pandemic. 3 cars behind the speaker and we?ve been sitting in line for OVER 20 minutes. Idon?t understand how you can even confidently take money from a customer who has to wait that long just to order. Ten minutessince they took our order and we still have 4 cars in front of us. This is not a NYC traffic jam? this is a FAST FOODrestaurant. Does anyone else remember the days when FAST food restaurants took pride in their swift timing?? ?Wait over Xminutes and your meals on us? Going on a half hour? This meal should be free and we should all be getting vouchers for a freeburrito. It?s borderline enraging. Especially when you can?t even get out of line and leave if you wanted to. Read more