Reviews for Sonic Drive-In in Troy, NY
Paired forever outside to give our order. None ever came over the intercom. So we decided to go through the drive-thru. We we... got to the microphone, they said their card machine was down and could not take our order.... Read more
They definitely need more help. Waited for drive thru to help us approximately 5 mins. The person was super nice and apologized.... Food was amazing! Read more
A ghost town as nobody in the restaurant upon arrival and every table was dirty! A bell on the counter to alert a staff member... to come out of the back to take your order. The food came out within 5 minutes of placing the order for a party of 4 as itseemed like the food is already cooked but had to wait 10 minutes for an order of fries Read more
An order for 5 people came to nearly $100 on Sonic's website. We are missing two combos. My grilled cheese was missing the... tomato and my side is missing. We called Sonic, who let us know our food wasn't there either.. not helpful. As convenient as itis to have food delivered, why bother if we're not given the consideration of any customer. My food should've been handed init's entirety to the driver. The driver is just a driver! Read more
I use the Sonic app to place my orders, then just pick up upon arrival. Today's experience went well. I ordered a Bacon... Cheeseburger Toaster combo. Everything was very tasty and the prices were decent. Read more
The food is always fine, but the service is incredibly slow. They should not have their lobby open because there is no cashier,... just a bell to ring for service. Lack of cashier leads to a lot of confusion and multiple employees coming out telling youdifferent things. Read more
It took a VERY long time to get our food! It seemed like everyone that ordered at the same time or right before us waited a long... time for their food. We ordered footlong coney dogs and instead of a footlong bun they put the hot dog in two buns! I don'ttravel that way much, but I probably won't go to this Sonic again. Read more
The staff clearly has no idea what they're doing. There's no dining room, no bathroom and the staff is rude, unpleasant and... generally just disgustingly inept Update: I called Sonic headquarters and reported the problem and they said that a managerwould be in touch with me but that has not happened and I don't expect it will Read more