Reviews for Captain D's in Tuscaloosa, AL
Drive thru was fast. Ordered the Double Dozen Shrimp. Ate half right away. Taking the other half in the house, my sides were... not individually packed which was ok with the okra but the slaw shifted and covered the other food making them soggy and cold.Good slaw. Need better packaging. Read more
They done me so dirty tonight. I was so patient and kind with the staff even after waiting 40 minutes for my food. Not only did... they get my order wrong after going over it 4 times the girl working the window straight up lied to my face. McFarland has waybetter service. Save your time and go there. Read more
Considering the number of employees that were there , it took a really long time to get my order. Two people that ordered after... me got their food before I did. Even though she asked me which condiments I wanted she still left them out. Read more
I ordered a # 1 the giant fish sandwich and it was very delicious! The cashier was very sweet & friendly. This is the only... Captain D?s I know that has good food, I haven?t ate from this location in years but it was worth the wait. I would rate 10 ?? Read more
Every time I ever go, the food is always good. We went and sat inside this time, socially distanced. All employees were wearing... masks, and the service was excellent. Sometimes the drive-thru is a little bit lacking on quality customer service, but thefood is still good. Read more
This visit occurred at 11:30 a.m. on November 28, and was a pickup after placing the order online. The website worked well and... the ordering process was fast and easy. The batter fried fish appeared to have been cooked in very old oil: 1)There was a heavydusting of black flecks on the crust of both pieces of fish, and the crust was soggy, discolored, and had very little crunch.2)The taste was Poor, with a burnt, smoky hint to it. The fries and coleslaw were Very Good to Excellent. A picture of theplate is included with this review. Iced tea and a cheesecake wedge with strawberry topping were also ordered. The quality ofthese was Very Good. An order expediter quickly and efficiently bagged the order, taking care to read the ticket to be certainthat all items were accounted for. He called out the shopper's name, and presented the completely filled bag. But, when theshopper reached for the bag, the expediter said in a nasty tone, "Could you wait until I am finished?!" When told that it lookedas though he *were* finished he responded, "I haven't tied up the bag." Other parties present and waiting for their own ordersnoticed this exchange and remarked about it. The horrid quality of the entree, and equally horrid customer service areinexcusable for a meal which cost almost $15, and at a restaurant chain that is usually consistent in their quality. Read more
I went through the drive-thru window, ordered and while I was waiting, my food was given out to another customer that claimed it... was theirs. An employee (Tasha) came out to check on me ti see had I received my order yet, and I let her know what happened,and she graciously went inside, alerted the manager on duty today, (11/1/2021) and they each went above and beyond and rectifiedthe situation! I was well taken care of and left there a very satisfied customer! Read more
FOOD WAS GOOD, BUT they act like their scared to give you sides. Very small portions!!! LAST 3 TIMES WE'VE BEEN THERE THEY WAS... NO SWEET TEA. TELL THEM, it's making or something.Yet by the time we get ready to leave. There still isn't any. AND IF YOU GOASK FOR IT A SECOND TIME. Well let's just say they see you with you cup in you hand to get a refill, but GOOD LUCK. WE GETBETTER Customer service & food in N'port. Ever if it is a lot futher from us, as we live on 82 almost to Brent. Read more