Reviews for Pizza Hut in Tuscaloosa, AL
This location is pretty good. They do need a bigger location so that we can all fit inside when picking up our orders & also... need more parking. Friday nights is nuts trying to get in & out. Also, I wanted my pie cut in squares the last time & it wasn?t.No biggie, but it?s what we specified online when ordering, Read more
The absolute worst experience and customer service EVER. I ordered online they decided to send my order to the wrong location.... DoorDash reached out to Pizza Hut they confirmed the order could be remade. DoorDash sent another driver to pick up the order.When the 2nd driver arrived to pick up my order they denied the driver the order. They suck so bad. I would?ve even have thisproblem if it was not always something with them. They should?ve closed this location when they closed the other. Read more
I ordered 24 boneless wings for delivery and all came burnt and they didn't make the effort to try to fix it. Look at that that... one of our flavor order super burnt. Don't order wings from here Read more
These women work their butts off!! Pizza is always made perfect, tastes great, hot and ready to go! Building is old, so what?... Owners need to fix it, has nothing to do with the employees. Attitudes? No. Some customers are very rude, no excuses, but don'tcome in on a high horse, anywhere, and expect/demand respect when you can't act right. Still the best stop for the best pizza! Read more
The pizza was not made correctly. It was missing a topping (bacon) and it was full of sauce (light sauce was ordered).... Additionally, the lady was rude during pickup. She assumed we were picking up for Doordash and demanded a name when we weregiving her the order number. Read more
This store is garbage, I never leave reviews but this store needs one. I place my order at 6:30, shortly after it said they were... using door dash to deliver my pizza, ok I was fine with that. My dasher kept changing, then at 8:20 almost 2 hours later thedoor dash text said my order had been cancelled,l. So I called the store and they told me they never had my order, I was thenplaced on hold, to the extent I was able to drive to the store and confront them about my order. I was then informed theycancelled my order. Absolute trash customer service. I wish I could give a worse review. Read more
This had to be the worst Pizza Hut experience I've ever had. I ordered online (one would think that'd save time) and when I... arrived, I still had to wait an additional 31 minutes. One pizza didn't have pepperoni at all on it. Both of our pizzas, and thecheesesticks were burnt on the edges and cold, as if it had been sitting out. We were offered a free 2 liter, but that's hardlya fix for the experience. As they were apparently extremely busy, there was an employee sleeping on the desk in the back.Absolutely terrible experience. Read more
I have never had a bad experience with the Oscar Baxter Pizza hut. Everyone is Always nice and rarely do I have to wait long.... Great job guys! Read more