Reviews for Creamistry in Tustin, CA
Very overpriced for a slightly better than average ice-cream! I should have bought a California burrito instead of wasting $10... on sugar. Lesson learned. Also, we ordered 2 ice-cream and I finished mine before my wife's ice-cream got ready! it took thatlong! Suggestion: Lower the prices (it's not rocket science, it's ice-cream) and train your staff to deliver orders on the sameticket together. People want to enjoy it together, not one at a time. Thanks, Read more
Horrible experience with the customer service. It is never acceptable to be rude and disrespectful to any customers, coming from... a business owner myself. I am assuming the owners, an older lady, was rude right from the start but I ignored it because she wastraining a young boy and an older man was working the till. We all have our bad days, though still not justifiable in a workplace. When I heard the lady suddenly being rude and yelled across the room to a different customer, I heard the interaction andthe customer?s husband told them that they didn?t have to be so rude. The man and woman workers continued to yell across thecounter to the two customers, to which I interjected because not only were they rude to myself and the person I was with, but tothe next customers as well over their ?policy? of not eating food inside? But the customer was taking a bite of a small snack bythe exit. They were waiting for their last order before they chose to say anything, and chose to do it by yelling at thecustomer in front of the customer?s 10 year old child. I said that they are being very rude to their customers and this is ourfirst and last time here, to which she waved bye and said?good, I don?t need bad customers.? I told her that I would be leavinga google and help review, and the other couple said that they also own their own businesses and have lost more than justourselves and them as customers. This is completely unacceptable and a bad image for the company?s name and image due to thislocation. Whether it be corporation or a franchise, this was disgusting behaviour. The a star isn?t even deserved, but thisreview is needed to be seen by the public. Read more
The ice cream is really good and the staff were very friendly and hard working. Came at at busy time at night and had to wait... for a bit due to the ice cream process taking a while and multiple orders before me, but the staff did their best to get all theorders out as fast as possible. Read more
Nice ice cream place but the wait is to long and little bit pricey lots of parking.
No tables and chairs to use when waiting for order. It took about 25 minutes from placing order to get ice creams. It was... already few people waiting including one tired elderly woman and two little girls. When their mom asked if they can userestroom, they were told it?s out of service. Other places around don?t use Covid as an excuse for not maintaining restrooms andseats any longer. Those two girls noticed something on the counter with ice cream machines. They were excited so I looked andspotted? cockroach. Ice creams didn?t taste as good as from other locations, but that could be personal. Luckily didn?t have anysurprises in it. Read more
Came here on a slow warm day and was greeted with much enthusiasm. The store was clean and the menu is huge. I was overwhelmed... by options but I narrowed it down to the Quantum Coffee. It was good ice cream but it could have had more toppings. And itseemed to be missing something that I can?t quite put my hand on. I would like to come back and try other flavors or evencreate my own. Read more
I really wanted the experience of liquid nitrogen ice cream. I found the texture to be very strange. It was sticking and hard to... scoop a bite out. The ice cream itself is tasty. I had the sea salt caramel; I am always happy with a good salty sweet combo. Itdoes take longer than than most normal ice cream shops, but it was a fun experience. Read more
i cant believe i witnessed terrible service. i spent $30 plus for ordering ice cream here. the smallest ones is one scoop placed... in a tiny clear cup charging $7.95 for that. so right away i witnessed stinginess. then when it comes to the ice cream i chose aflavor that tasted like chemicals, an aftertaste that i describe as hardly having no trace of the flavor but a weird one. so iwalked back and i asked the lady about the flavor and she says its too late. she said i should have known what to order and thattesting out flavors is not allowed here at all. she was rude to me while the lobby full of boisterous teenagers and young adultswith no where to sit down because all the chairs and tables are labeled not allowed to use. im a grown adult and i havent beenhere before the pandemic the day their window was broken shattered glass on the floor was the last time i was here ordering arocky road build your own which i should have gotten so i wont witness how capable they are to snap at customers who of courseare suppose to be right always. Read more