Reviews for Papa John's Pizza in Upland, CA
Placed an order for delivery. The pizza arrived sooner than my estimated delivery time. Pleased with my order will order again.
This place is terrible the staff definitely dosent make the pizza like the other papa john stores. Everything from the crust to... the sauce taste watery and almost dirty. Theres no flavor. I wont be returning to this establishment Read more
I had place in order here through Uber eats. I was expecting my food thinking I?d have everything. I always buy from Uber which... is very odd that something wrong gets delivered. So my food arrives and I notice that I was missing food and completely wrongorder was given to me. I called papa johns letting them know about my situation. Sahara picked and was being very helpful fromthe start to finish. I would give this review a 1 star but thank you to Sahara for helping me get my order back and delivery itto me. Very pleasant person! She was very attentive throughout this whole process on getting my food to me. She was very helpfuland sweet thank you to her! Read more
I ordered 2 pizzas and there was no wait no crowd but they still came out super greasy
Worst experience of my life! They have the most rude Girl at this location. And sadly it's like manager has no control over it.... Came in to get pizza for my family and left so upset, what blew mind was how is a person like this even working here! Honestlysave your money and your time, find another location. Read more
Justine is rude and disrespectful. She completely messed up my order then gave attitude for her mistakes. She did not have a on... a mask, nor gloves, nor hair net. She allowed a customer to sit and eat a pizza on the bench in the store without a mask, shedidn't ask customers without masks to put one on, even though there is a sign that clearly states masks are required in thestore. She was touching her cellphone while making pizzas, it was just sitting on the line where the pizzas are made. 50 MINUTESIater, I left frustrated after speaking with the manager who said he has never had a complaint about her. I know I was shortwith her because I was frustrated, so I tried to apologize for being frustrated with her and she waited until I was out of thestore and the door was closing behind me before she started yelling, I DON'T ACCEPT YOUR APOLOGY! She came around the counterfor added effect. So I left and took my order home and my Shaqaroni had no pepperoni. Its in the name for goodness sake! Myrecommendation would be to try another location or wait until Justine is fired, but with the hiring shortage it may be awhile... Read more
By far the worst experience I have ever had with this franchise. I brought in a mailing coupon for free pizza and was told that... I wasn't able to use it because the cashier didn't know how to put it into her system. Then was told I was given a discount thatI was never able to confirm if I got or not so I'm pretty sure I played full price for the pizzas that I bought. Then I wasgiven an enormous amount of disrespect because they got one of my pizzas wrong and when I brought it up to the cashier she toldme I'm sorry there's nothing I can do about that. By far the worst experience I've ever had with this franchise. Read more
Pizza is always good here and the employees are very friendly and polite.