Reviews for Papa Johns Pizza in Upper Marlboro, MD

Pizza order was messed up. Manager told us his delivery driver was too busy to replace the issue. The pizza was cut wrong with... one tiny slice next to one huge slice. Everything they could do wrong is exactly what they did which explains why they have sucha Low rating. The manager is out of touch with reality sadly. Read more

The staff here is very courteous and kind. They are helpful to me as I am a patron with a disability so my orders are curbside... and they do not have a problem with bringing the order to my car. Read more

Ordered a pizza tonight. App says it was delivered but somehow I don?t see it anywhere in front of my house? I called to see... where it is and customer service wasn?t that great either. no apologies or anything for delivering to the wrong house? smh will not be ordering from here again. Read more

Clearly says I ordered a 2-liter soda and extra garlic sauce on the stickers ON the pizza box, and yet driver said it was just a... pizza. Try to call the store, get put on long hold (10 min+) just for someone to pick it up and immediately hang up withoutsaying a word. Horrific customer service. Read more

Pizza was on time, exactly what I ordered and delicious. Good work shop and staff. Mad respect for your accuracy and... promptness. Read more

Order a pizza with no onions and jalapeños. Pizza came with onions and no jalapeños. Pizza took 2 hours, and the pizza... arrived cold. Read more

The manager at the Upper Marlboro location is very rude and has terrible customer service skills. My entire delivery order was... wrong. They had given me someone else?s order. When I called, the manager told me I would have to wait for all their new ordersto be delivered before mine would be corrected. He was not going to make my wrong order a priority. When I went to pick it up,the manager would not comp me anything for the delivery fee I paid. Then the manager proceeded to tell me I received part of myorder and would only remake half of what I paid for. Fortunately, a very nice employee remade my entire order that I neverreceived in the first place. Will never order from here again unless the inexperienced manager is replaced. Read more

We called in our order and the server was very polite and thorough in making sure we got exactly what we wanted. The pizzas... arrived at the time that was given to us and the delivery gentleman was very pleasant. The pizzas tasted very good and the onlyissue we had was the quantity of topping on each pizza. For two medium $23 vegetable pizzas we felt that the quantity ofvegetables on each one was fairly scant. They were tasty but they just didn?t have very much on them. Doubling the amount wouldhave made the high price worth it. Read more