Reviews for Burger King in Utica, NY
The Food was hot Fresh and delicious Staff was courteous the place is clean with tv's conviently situated in the dining part... for your viewing don't see many Burger King restaurants with that Read more
Stood in line 20 min waiting for someone to come to the cash register, they would not make more eggs or were out idk but was... forced to order lunch. Have it your way my butt and when I said that the girl slammed my cup on the counter beyond rude. Also Iordered a chicken sandwich with cheese which she didn't even ring up right but by then I was finished . I would NOT recommendeating here EVER. And I will be calling corporate Read more
This location is the worst. My fiance does DoorDash and he was there picking up an order and the employees not only neglected... the order, but made food for their friends FREE OF CHARGE before tending to the orders of actual paying customers. This causedmy fiance to go beyond his delivery time and left people who actually paid for their food waiting a ridiculous amount of time.Pick a different BK if you're in the area. Read more
The service is usually good. They just need to make sure on the drive thru orders. We as customer trust we are being handled... with what we ordered but after getting home I noticed I didn't get the burger I ordered, I got one lessen in price and theynever answer the phone when I called to report it. I guess we need to start checking before leaving ???? Read more
Stopped here for a quick meal while charging the car. The customer service is on point! Clean and professional service. ... Managers were especially kind to their coworkers and supportive of them. Read more
It's good but the issue is it seems they pick and choose who has to pull out and wait for food in the parking lot. Good food and... the male Manger is supper kind.also why do we have to ask for ketchup just put it in the bag because the worker rolls your eyeswhen u ask who eats fries without ketchup Read more
Ok, BK is basically all the same. But the service from location to location can varie widely. This North Utica location wins as... the absolute worse. I've yet to go thru this drive thru and receive exactly what I ordered. I've tried several times and will NOLONGER attend this location. I encourage EVERYONE to go anywhere else. Today's example: pull to drive thru and wait for 6minutes for car in front of me to get order in. Then get to order box and hear recording to start order. 1/2 way thru order Ihear "I'm not quite ready, hold one minute, please & thank you" so I wait then when asked by a different voice to start order Ido. The second voice is clearly a man but he is sounding like he just woke up and can barely speak. I give my order and only bythe total I know it's wrong. The screen showing what u order is nonfunctional so I can't go by that, but I know 2x1.29 + smallsoda is not over $7. I Express that there is an error and his lacadazical response is " oh its cause the sandwiches are on sale"I said " what the %$#@&^$#&. , how can it be more money if it's on sale" ? I get to the window , pay the guy who is obviouslyhigher than God him self. This guys eyes looked like they were two slivers bout to bleed . He still confused just ran card andwalked away, didn't want to know nothing. So I get to next window to realize that he charged us for 2 sandwiches we didn'torder so that what the price difference was and to add insult to injury she hands me a soda with cap half on giving me a sodabath Read more
On the last day of my business trip to Albany, I decided to make a run up to Utica to confirm whether or not the restaurants in... Utitca were familiar with the term steamed hams. I was not at all surprised or disappointed to see the confused look on thecashier's face. I quickly edited my order to mouthwatering hamburgers and there were no further issues. It is true what theysay, don't order steamed hams in Utica. I left a 5 star review because it was great service and I feel a little bad for usingterminology that I didn't think would work in this region of upstate New York. Read more