Reviews for Dunkin' in Utica, NY
Well if I could give them a half a start I would I?m so mad and upset with this store I?m done with this places
Burned daughter's everything bagel, but the line of cars was too long to go back thru seeing that we were in sort of a rush
Awful customer service! There Very slow and rude the minute you order.
Nice shop but the staff were more interested in talking amongst themselves really poor knowledge of some products and slow... service Read more
Always very busy, but they do a great job getting you in and out
My frequency of visits to Dunkin' really justifies a 5 star review. Is it perfect? No. Is it consistent and easy? Always.... Sometimes something fancy is nice, but something comfortable and easy is always welcome. Charli Cold Foam is my jam! Read more
Very nice, clean location. Can be a little hard to get in & out of here at busy times especially the morning. Great service from... employee's. Drinks are made to order & are usually correct. I say usually correct, as their drive thru mic sometimes has issues.Not only do you have problems hearing them on occasion, they can't always hear correctly as I found out on my last visit thruthere. Not only did they get the coffee & hot cocoa's mixed up, but also ordered a dozen glazed donuts got home and opened themto find I had a box of assorted ones. Not too happy about this, but luckily we liked most of what was in there & the kidsfriends liked the rest. Read more
I kept being harrased by a member of the crew to the point were I b had to leave and one time i ordered a coffee and a muffin... reward on the app but my muffin was not a reward so i needed to cancel it and reorder and the staff refused to help me resolvethe issue and I waited 30 minutes for my coffee Read more