Reviews for Black Rock Coffee Bar in Vancouver, WA
I have been coming here for the past almost 2 years, and as of recently my experience has been poor every time I order via... DoorDash, or drive thru. They don?t label anything and when I confronted them about labeling, they told me I needed to requestthem being labeled? why can?t you just label it? Today, however, I went their drive thru and ordered 2 drinks a chiller and afuel. I confirmed 4x what drinks it was and customizations, 4x! The once I paid and received my drinks, first the chiller, thenthe fuel- in which it was the wrong flavors (I?m pretty sure they have my drink to the vehicle in front of me), the ?correct?drink was then given to me; there was barely any ice present in the drink and the cup was sticky, once I got to my destination Itook a sip and believe it or not? it was the wrong flavors!!! The chiller I received was also made incorrectly. I have visitedmany black rocks and this location needs some serious help on getting orders made correctly. Another detail I forgot to mentionis that this location was not slammed or busy, and gave a hefty tip for coffee. I will not be returning to this location anytime soon. Which is very unfortunate because it?s the closest to my employer. Hope they can figure it out soon. Read more
I love the employees at this location. 4/26/22 update, they've had a lot of staff changes and surprisingly they consistently... have great staff. That's hard to do in today's service climate. Read more
super friendly staff and has become one of two favorite coffee places! In their blended drinks you can taste the coffee, unlike... alot of other coffee places! Staff is courteous, fast and friendly! Keep up the awesome job! Read more
Maddy, Evan,Brittney we're amazing to help me get my coffee and get exactly what I needed at a very fast busy black Rock. They... went above and beyond after I got treated pretty bad at the other locations. Thank you so much this is the coffee place to go!The best one in VANCOUVER By FAR!! I hope they get a big promotion and all become managers so they teach the other stores howto run the black rocks correctly! You guys are amazing! Thank you very satisfying. This is how customer service should bealways! Read more
The cashier with long blonde hair was so friendly & courteous. She helped me make a decision on my drink & pastry since it was... my first time visiting. Only complaint was that I didn?t enjoy my drink - I believe it was called a caramel white mocha latte.Buy my boyfriends caramel blended beverage was delish. Read more
The staff was super friendly and helpful. Not super easy to get in and out of, but it's great having one in our neighborhood. ... Had the Chai Tea Chiller, should have added another shot for more flavor ????. Read more
What was good: Service: direct, friendly, smart, helpful, and accommodating. Coffee: Good! Some interesting options and fun... flavor combinations. I appreciated the break from the ordinary. If you have problems with dairy: Their almond milk actuallytastes good. Read more
Sure beats the hotel coffee and I appreciate that they open early!