Reviews for Pilot Travel Center in Vega, TX
Clean restroom. I always stop here travelling from Albuquerque to Oklahoma City and vice versa. This place has okay food to... choose from and a variety of energy drinks for the road. Great place to take a break from the road to sit and eat. Plenty ofseatings and tables for family. Read more
It's always something at this place! Trash scattered outside cause no one bothered to do a trash pickup. Numerous pumps down!... Something is bound to be broken, can't access points, can't access team showers and it's beyond filthy! Always a mess! You cancan't on one thing always being available..lazy workers & the filth! The food is always sitting out looking older than my 102grandmom! Flies have had their way with the food & the employees simply walk by; not attempting to put anything fresh out! Therewards system was down and you couldn't access team showers! Easy fix, manual override for both once confirmed the points areavailable via the app on our phones! We are a team idiots, so we need to be ready approx the same time to hit the road to headtowards our load! There's a time limit for breaks to stay on schedule duh! They offered no assistance whatsoever; unlike otherlocations who had common courtesy to do so cause it's no fault of ours! One shower was available & the other was a longer waitbecause we had to do so thru the app! Which at the time only allowed single showers to be reserved! Team function wasn'tavailable cause the system inside wasn't available! After trying to speak to 2 incompetent employees, one being a manager! Wegot nowhere! Certainly not customer service! Rushing to take a quick shower so we don't have to waste too much time waiting onthe other. We had to share. This is by far another horrible location! Not to mention, the employees look filthy as well..thelady at the register renee had mascara running and eyes red, hair a mess and uniform appeared to be worn for days without seeinga wash in between. Appearance is everything in customer service and it's def a miss here! wow! Your shower will not be clean &the store is filthy! These are the things you can count on here Read more
Not a very clean store. The showers rooms are very hot. Not much air coming out out air-conditioning vents. Exhaust fans not... working or not turned on. Not much air coming from fan in shower room due to it being extremely dusty. Read more
Stopped for gas and some quick lunch options. Very happy to find that they had good salads and fresh fruit. Facility was very... clean, well organized and the staff was very helpful and friendly -- especially Jennifer, who was greeting every customer with asmile and went out of her way to be helpful. Read more
Great Pilot to stop at for RVs. They have an auto entrance, truck entrance, and an RV entrance! They have two pull through... pumping stations just for RVs. This includes a close entrance to the gas station itself, a grassy area to walk doggos, water,air, windshield washing, and pay-to-dump station. I wish all the travel stations were set up this nicely for RVs as well!!! Read more
The store at 6am is dirty and not a drop of coffee. I've not seen such piss poor cleanliness. No care that there is no... coffee.... when I approached staff about it, they shrugged and only went to fix it when I threatened to report it. Sarcasticallythe lady says "tell". Look at the pictures and imagine the coffee machines are empty. Read more
*UPDATE* 8/14/2021 It's so much better than my last visit, everything was clean, well stocked, the food was fresh & friendly... employees. Great job management ???? This morning I'll add 2 more stars while updating this review. It's usually always a messhere, parking is a mess, bathrooms are a mess, floors, are a mess, counters are a mess, just a messy place. Read more
Regular fuel stop, that's about it, usually has clean restrooms and decent food if you want a road snack.