Reviews for Baskin-Robbins in Vernon Hills, IL
I paid roughly $10 for my shake. The worker refused to mix any flavors. She said I was lying that what I mentioned that other... Baskin Robbins do mix them. And then She made my shake over watery?. It was super awkward ordering as the lady behind thecounter seemed afraid or angry and didn?t acknowledge that I was standing there ready to order. When I ordered anyway andrequested the topping, she said they didn?t sell that. Read more
Went there today to get ice cream for my daughter and me. Worst customer service I have ever received. Employee was rude and... messed up my order. When I asked for a refund she told me she could do a partial refund and I would have to go online to get arefund. Then she continued to argue with me. After leaving the store I attempted to fill out a survey on the website and wastold the survey # and store # were invalid?there goes my chance of trying to get my money back. I will NEVER recommend thislocation to anyone. Read more
This location is the best place to get what you crave. All of their food and drinks are freshly made and freshly brewed. The... staff members have amazing-top notch service, you can tell they love working there! I love this Dunkin baskin ribbons theyalways do their best for their customers!!! Read more
Came here because I was craving a chocolate peanut butter sundae (with peanut butter sauce) Baskin Robbins is one of the few... places that still carry it as a topping. It was super awkward ordering as the lady behind the counter seemed afraid or angry anddidn?t acknowledge that I was standing there ready to order. When I ordered anyway and requested the topping, she said theydidn?t sell that. When I pointed out that the large menu above her head said ?toppings :peanut butter sauce, etc.? she looked atme like I had 3 heads. Read more
It's two great places in one billding Baskin-Robbins and Dunkin Donuts are a great place to go and get ice-cream, coffee, donut... and muffin's as I really do love the ice-cream cake as well as there milk shakes and there blue Barry muffin's as well the staffare really friendly and extremely helpful as they there best to keep the store as clean as possible. Read more
Do not bother. They are always out of a popular flavor, bananas, etc. and substitute their hot fudge with Hershey's syrup. We... have given this location so many chances and they always fall short... and don't seem to care. Read more
We went here just today. The sign said it closes at 11 PM. we paid for our ice cream and left but we forgot one of ours on the... counter. So we barely got 1/4 mile down the road when we turned around to get it. By the time we got there it was closed. Thatstore shouldn't have closed and hour and 15 minutes early. I'm disappointed and hope that the workers that served us eitherlearn a lesson or get wrote up. Read more
I went to this location in person to order an ice cream cake for my daughters' birthday on a Thursday, for pickup on Sunday, 3... days later. The website said to allow 48 hours for custom cake orders so I thought this would allow plenty of time. The ordertaker took my order for a custom ice cream cake with a Happy Birthday message on the top. The charge for the cake was $41 and Iwas told to pick up the cake at 3 pm on Sunday. Long story short, the cake was not available on Sunday when I arrived around3:30 pm to pick it up. The staff member there, a different employee from whom I ordered the cake, called the store manager inan attempt to locate the cake, and I was told that someone had failed to deliver the completed cake to this location. Fortunately I was allowed to substitute the cake with a generic ice cream cake from the cooler, and later on one of the guestsdiscovered a piece of plastic in it! Please be aware of ordering or purchasing an ice cream cakes from this location. Read more