Reviews for Real Urban in Vernon Hills, IL
Ordered the Family pack, which has a selection of 3 BBQed meats with a whole chicken (Brisket, Burnt Ends, Texas Sausage,... Chicken), 4 sides (Mac & Cheese, Bacon-wrapped Brussel Sprouts, Cole Slaw, and Mashed Potatoes), a drink of either lemonade oriced tea, a sizeable load of cornbread buns and individually packaged BBQ sauce. I thought I would like this more but I can'tpinpoint what was wrong with the food I had. Did they use liquid smoke and forget the mustard in their rub? Was it just plainsalt? It was a rainy day so maybe the smoky flavor didn't infuse well enough with the meat. It's almost as though they weretrying to dispose of material by the lack of main portions and largely bread & plastic/cardboard in its packaging. The tea wasmissing its sugar as well. Service that day felt like they didn't want to. Who could blame em? The brisket at first glancesurprisingly looked dry but was tender. The chicken seemed the most tender of the bunch this time, and the texan sausage had agreat bite but somehow had nothing to write home about. I'm wondering now if it was the sauce. It was pretty sweet and had adecent amount of acidic twang, but it was the only thing I had as an aftertaste. At least the burnt ends came out pretty well! Read more
Double check your bill before you pay!!! They overcharged me about $16 on the sides order which should be included with the meal... with no extra charges. When I asked for refund and he told me that I ordered 2 lbs of meal and side dishes separately. I didnot order lbs of meat, only rib tips meal. I did not know how he got the idea I ordered the meat by lbs. I asked him to checkwith the chef who took my order to confirm. He refused to do it. Just told all the workers to shut up. Then he told me toleave the restaurant without resolving the issue. He threatened me to call policeman on me and there were camera in the store. I asked to check on the camera to see what did I order and he ignored me. I said please do so because I did not do anythingwrong and he was the trouble maker with no customer services. Then I asked him for my receipts and he started to adjusted thebill without telling me. Once the policemen came, I told them what?s going on and I told him again I didn?t want the food andwant the refund. He said no because I used the gift card. Then he closed out the register and told me that he couldn?t doanything on refunding the gift card value of $50, only credit card payment of $8 as his favor to me. Totally B.S. to me. Iwill file a complaint to his Corporate Office and sharing with my aweful experience on social media?.all the cook/ staffs aregreat and friendly except this ?so called? manager. UNBELIEVABLE!!!! Read more
We used Real Urban Barbeque to cater an event for 50 in our yard. They handled everything from tent, tables, chairs, beautiful... linens and staff. They were a pleasure to work with and the food was fantastic! We had so many compliments. Thank you so muchJose and team! Read more
Great food and fast. Able to get my smoked brisket fix and the kids love the children's menu. Solid place for the family or to... grab a quick pulled pork sandwich. Convenient and good. Read more
Food is really good, it's Texas style BBQ. Only reason for dropping a star is price. It cost me $18 for a single meal including... a fountain drink. Read more
Haven't been there, till today well I had a issue with my gift cards. And Christine was so nice and helped me out , staff very... nice , I had BBQ brisket, fries , beans, really good . If you like BBQ you must try it out !!! Read more
Great food and excellent help ordering from Jose. For a party of 30, we ordered six pounds of smoked salmon and 6 pounds of... brisket. Just the right amount of food. The salmon came with a simple and delicious cold dill sauce that paired perfectly. Thebrisket was so delicious it didn?t even need bbq sauce. The sides were all tasty - especially liked the grilled veggies! Thankyou Real Urban - looking forward to our next catering event Read more
Real Urban Barbecue has been my go to BBQ place for the last few years. Every BBQ joint I go to in and around the city I compare... it to R.U.B.. It has never disappointed. The people working there are so friendly, you know they love what they do. The Brisketand Burnt Ends are a must have. If you can't decide what to get try the mini sandwiches with the different meats. During theweekends the Burnt Ends go fast! Their original BBQ sauce is good and sweet that you have to buy a bottle to take home. Anddon't get me started on the pickles! So crunchy and sweet. The Mac&Cheese just balances everything out perfectly. Read more