Reviews for Chipotle Mexican Grill in Vestavia Hills, AL

This veggie salad is ???????????????? Thx ladies, quick service

If I could give this place 0 starts I definitely would first off I am calling the health department Monday!! I went to this... horrid place but I usually go to the one in Hoover & I?ve NEVER had a bad experience with Chipotle EVER!! Anyway Friday November4 I ordered a High Protein Bowl as the young African American lady with the curly reddish hair was fixing my meal I saw herHispanic friend come on the side of her asking her ?is that the chicken she used? pointing at it & they began whispering & mebeing me nice as ever I stated ?it?s fine? so they get done whispering & the Hispanic lady finished my meal asking if I wantedshredded cheese I told her I wanted Queso and she gave me both I paid for my meal it was like $17. I ate my meal and around 4 amthat Saturday I woke up feeling dizzy, nauseous, lightheaded etc. (you know the FOOD POISONING SYMPTOMS) I was vomiting & haddiarrhea UNCONTROLLABLY!! I feel this was done to me intentionally & I?m not sure why I was very respectful, calm, & patienthowever the women who fixed this meal KNEW something was wrong with the chicken otherwise why did she ask about that particularchicken, anyway Chipotle in Vestavia you all will hear from the health department & my attorney. Read more

Extremely bad visit. One of the young ladies there took her gloved hands and smudged sour cream, cheese and something else on... the table where they were preparing food. Then she came to the counter where customers were placing orders and she wiped bothof her hands on the counter, even wiped her nose with the back of her hand. Never changed gloves or washed her hands. Read more

If I could give 2.5 stars I would. I eat here a lot because it?s right near my workplace. The staff is usually really friendly... but they are often understaffed, and often have online ordering only because of this. The food usually tastes pretty good butI?ve noticed sometimes their guac has brown spots and their lettuce is always a little freezerblistered/soggy because theyfreeze it. i know because several times I have found lettuce pieces with little ice crystals still on them from being frozen.Doesn?t bother me too terribly bad but I obviously would prefer fresh lettuce. isn?t that chipotle?s whole thing is thateverything?s prepared fresh that day ? Last thing: I got food poisoning from this location a few months ago. Talked to thechipotle online help people about it and reported it but idk if they ever did an investigation into it. I know it?s common forpeople to get food poisoning from all chipotles because of the nature of their food/service style but I was not happy to bevomiting, nauseous, dizzy and delirious for four whole days- I lost ten pounds in a week because of it and because I was notable to keep anything down for several days. Anyways, that was one incident of many many many times I?ve been to this location.hopefully they are more careful with their food safety after that. I?ve been back since and it was fine, just your standardchipotle. Read more

I visited this store on 10/26/22 at 5:25 pm. My visit to this store was awful. There was a female employee that I exchanged... unpleasant looks with. My issue wasn't with her personally, but some things she did. When I stepped to the counter to order, Isaw her at the center table in the back where food was being prepared. The table had an area where it had sour cream, cheese andcorn, she took her gloved hand and ran it across this spot just smudging the food into the table. After that she came to thefront counter and wiped both her gloved hands onto the counter where customers order were being prepared. It's like something achild would do playing with food in the kitchen. After that, she wiped her nose with the back of her hand. At no time did shechange gloves or wash her hands. In between these things that she did, she went to the young lady at the register, each timethey would say things, looking at me and laughing. The whole thing was very disgusting, I think employees should be moreresponsible than this. This looks like something she probably does all this time. I have ZERO plans of visiting here anytimesoon. Read more

Went to this store today to get lunch to find out they are only doing online orders!! WTH!!!! there were plenty of employees in... the store. This is the same store that would not accept cash a few years ago because of a national coin shortage whichapparently only this store was experiencing. COVID has destroyed Chipotle Read more

This location ALWAYS skimps out on portions. I paid extra to have two meats on my bowl and 98% of the final product was just... rice. Didn't even include the fajita veggies. And god forbid you ask them to give you a proper portion because they'll chargeyou DOUBLE portion of meat. 3 small bite sized pieces of steak smh get real They are by far the worst location in the area whichspeaks volumes bc the Hoover location is terrible but at least they give you the proper portions. Read more

I heavily recommend against ordering online at this Chipotle location. Not only was I not alerted that the online system was... down after paying the order online, but the employees refused to make my order when I arrived at the restaurant. They told me tocall their support line to get a refund (in the photo below). I understand that staffing and overwork may lead to situationslike this, but having the employees tell me to get out and warning to call the police when I kept asking to just get my ordercompleted while I'm there is disrespectful. One of the employees even scoffed me after I apologized for being mad that theywouldn't make my order. I called the support line and told management to look at the location's cameras to see how theiremployees acted towards me as proof of misconduct but as expected nothing happened. I did at least end up getting a refund on myorder. However please think twice before ordering online from this location. I do not want anybody else to go through what Iexperienced. Read more