Reviews for Napoli's Pizza in Vienna, WV
Ordered last night around 8:25p.m. Waited for two + hours, and no order! Called the restaurant & spoke to a customer service... employee (you can't call the store itself- you have to call a centralized call center) & she advised my order was out fordelivery. So, I continued to wait... then, at 10:45, a friend told me the store closes at 11p.m. So I called again. I calledthree times until 11p.m., but no answer! I never received my order. I called them today & asked to speak to a supervisor, andthe woman who answered said she was the supervisor. I told her what happened last night & she asked if I wanted them to send theorder tonight. I asked if there would be a charge and she asked if the order from last night had been paid for. I said, no ithad not... since it was never delivered. She said, she would send it out "this time." I did receive the order, complete &accurate, and free of charge. I have had instances with those in positions of authority with Napoli's before (them messing upthe orders and refusing to make things right), so the hassle is definitely not worth the food or the prices. Unfortunately,quality customer service does not seem to be a priority with this restaurant, or its staff. Tonight will be my last order fromNapoli's. Read more
Great place to hold events of any size. Every time I have been there, it is always neat and clean. Highly recommend.
Pizza sub and meatball hero sandwich. Generous toppings making for delicious and hearty sandwiches! Staff were friendly and... efficient. There was a little wait time resulting from being short staffed, but the 2 staff people that we saw were bothpleasant and obviously customer oriented, hard workers. Excellent staff! We will return for the delicious food and good service.You both did a great job! Read more
Dan at the Vienna store goes above and beyond for my orders. I eat from there store at least 2 nights a week, and its always out... of this world. Read more
Former Baker / Pizza Dough maker. Napoli's and McHappy's products are made with strict quality standards, fresh daily and some... are flash frozen right out of the oven to ensure quality. Most other products are refrigerated. With multiple locations, similarto most food places the products are made in one or two facilities, flash frozen or refrigerated immediately to preservequality. The pizza crust are bake daily, allowed to cool, bagged in certain quantities per size and refrigerated, so whenordering breads or a pizza crust they are premade ( not frozen ), then toppings are added and sent thru an oven. Most deserts (cookies, pies, cakes, pastries, etc..... are baked flash frozen from the oven to preserve quality, Then delivered to stores.Doughnuts are baked or fried fresh daily normally never frozen. Sometimes only short periods in refrigeration. Read more
The cheesecake is not as advertised. It is frozen has no crust and not worth the price. Do not recommend ordering the... cheesecake. Read more
Gets busy at this location on a Friday but the food is so good. The best thing on the menu is a toss up between an Italian or a... steak and cheese sub with napolis dressing on it Read more
The worst food I have ever Tasted it was absolutely horrible it was supposed to be a happy nappy