Reviews for Chanello's Pizza in Virginia Beach, VA
I bought some cinnamon knots today and they were burnt! They would not refund me my money or remake fresh ones . Poor customer... service . DO NOT RECOMMEND Read more
My daughter ordered a large pizza and a cookie and this is what she got delivered to her.. you could smell the burntness but I... guess they didn?t care.. she called and complained and they delivered her another burnt cookie NEVER AGAIN JUST NASTY!!! Read more
I came it to pick up my order on Saturday night 3/12. The staff looked to be very busy. The manager on duty did an amazing job... communicating with me about my time on my pizza while instructing the staff. I saw patience and leadership. Very impressiveChannello's. Read more
Started with me having to call 15 minutes after I placed my order to get it confirmed. That set my delivery time back by 15... minutes. When I finally got my food the ?1 pound? of boneless wings was maybe a half of a pound and all of my sauces were wrong.Ordered 2 garlic with the pizza and 1 hot buffalo and 1 garlic with the wings. I got 1 garlic and 1 marinara, that was it. Read more
Yummy lovely cheese, not to acidic tomato sauce, and just the right amount of topping. Definitely a keeper on the pick up or... delivery pizza roster! Read more
This Chanello's use to be great but in the past month or so it's been horrible. Yesterday I called about my order just to let... them know that they forgot my extra sauce and could they put it on my account ($0.50). The response I got was "how are you goingto tell me I didn't put the extra sauce in the box I packed it myself" so now I'm like "what I'm looking in the box and it'sonly one sauce". She says "I packed it I know I put the sauce in there". So now I'm like I'm not about to argue about a saucethat I did not receive. I just hung up because I wasn't getting anywhere with this lady. I'm like let me just eat the pizzathat dont even have the extra cheese I ask for or the extra dipping sauce. But on a positive note the driver was fast and verynice. Read more
I ordered a Hand Tossed Pepperoni Extreme Pizza for delivery. I have ordered this pizza literally dozens of times, I don't cook,... and it has never been the terrible quality of the one I received today. The pizza was soggy to the point that it bent all theway back, your entire hand would have grease on it, and you could even see the grease seeping through the bottom of the wholebox. I attempted to express my concerns with the store directly. After being on hold with EJ (he was very pleasent andunderstanding) for over 5 minutes due to Jason walking in and out the bathroom, I was able to speak with the Shift Manager. Hedid not hear my concerns and continued to state 'We make the pizza how it appears on the screen so how you received it is howyou ordered it.' He reiterated that and continued to display an attitude. At this point I knew this would not be a productiveconversation and I asked for the individual above him information. He told me that the manager is out for a week and a half andthere was no one other than corporate I could contact. Read more
Worst experience ever! Not only did they mess our order up but it was nothing but excuses. They burnt our cheese bread, used the... wrong pepperoni on my pizza and no one seemed to know what they were doing. This place has gone so downhill shame on Chip! Read more