Reviews for Tropical Smoothie Cafe in Virginia Beach, VA
Waited forever at the window and no one came to take my order. I had even checked their hours online before driving out and they... were supposed to open @7AM. It was nearly 10 when I got there and the whole store was dark. Read more
Every time I order a plain cheese quesadilla from this location they put chicken in it. I end up feeding it to dog. Don?t bother... calling because the manager is too busy to talk to you. Read more
All the reviews mention inconsistency and watered down smoothies. I experienced this twice in the last month. 1. Why are the... windows all blacked out? A customer has no idea what is going on inside, this creates additional lack of accountability onstaff. 2. Why is this location still listed as dine in? You have to go through the drive thru TWICE to get your order. If youare drive thru only, why can?t staff bring the order out? They treat this place like a fort under constant external threat??????????? I think it?s great that the company responds to most reviews. But they are empty and thoughtless responses if youare not actioning any solutions. Please stop rolling over and enabling the decline of this location. I would love to come byafter the gym and get the peanut paradise again. Read more
Can?t say enough about this location?? I called from Maine (yes Maine to VA Beach) hoping for the least to arrange for a... co-worker of my daughter to stop in and pick up a gc If I could purchase over the phone, For her birthday. Instead I wasblessed to have Katie, the GM and the phone and she did so much more! She went above and beyond the call and delivered it tomy daughters place of work (just around the corner). It?s her bday and she is holding down the fort during militarydeployment. This was a great experience with Tropical Smoothie Cafe of Haygood Rd. To feel the love, respect towards militaryfamily and hospitality was a pleasant welcoming experience. Thank You TSC, Katie GM from Mama Bear in Maine Read more
What a horrible, abrupt and ignorant manager they have running this place (who's name I cannot provide because they refused to... share it with me). I arrived at the location to get a mobile order, but the young lady could not find it under the name listedin the app (turns out they had it under the name on the card for some reason), so I gave her the order number to try. After afew attempts to, she was still unable to find our order. That's when this prime example of an appallingly heinous customerservice manager stuck her head out and started shouting at me, demanding my phone. With the order number and confirmation inhand, she was still unable to realize that the large order sitting on the counter was in fact the order in question.Unfortunately, this ignorance turned to hostility as she realized the name confusion. She proceeded to yell and chastise me forthe problem, even though the name on the order confirmation, as we both saw, was the name I said. Maybe she should understandhow the technology of her establishment works, and ask politely for another possible name, rather than angrily displacing blameonto others. Oh yeah, and the order wasn't even correct, go figure. Read more
Oh gosh, Tropical Smoothie is not what it used to be!! I ordered the Thai chicken wrap and hummus wrap and both lacked freshness... and flavor. The banana was also green and severely bruised. This location is still currently drive thru only and they don?taccept anything larger than a $20 bill. Next time I am looking for a healthy lunch, I?m going to try Clean Eatz in the sameshopping center. Read more
This location has some of the worst customer service now! Kathy (spell check) has a attitude, I called the store a few times,... because I made a mobile order, I needed to customize, but there is no place on the app, to customize this specific thing, so Ipulled up to tell her, and she stated ?well the smoothies are already made?! And I told her I understand that but I called aheadof time, a few times, she with her nasty attitude, still proceeded to hand it to me, after I told her that is not how I wantedit!!!! she said that the phone is broken and they already made it, which I understand, but that is not my fault Kathy!! The appdoes not have a place to change that and the phone is not working, that is a tropical smoothie problem! Don?t take it out oncustomers. What happened to the old crew members? Read more
Call the store multiple times. Today was 8 times in a row and it rings once, picks up and hangs up on you. Drove up to the store... to place my order and tell the lady their phone might not be working. Extremely rude. Read more