Reviews for Chick-fil-A in Waco, TX
I started working downtown Waco in January and I use to love coming to this Chick-fil-A but I honestly am starting to notice... the lack of customer service. There is an employee who when I see I just cringe because I know my experience will not bepleasant. She doesn?t say hello she doesn?t greet you in any way she just stares at you. Well let me correct myself. She greetsuntil she sees me, I hear her greeting the other cars in front of me but when it?s my turn it?s all negative. I usually go theretwice a week and She usually works the line outside but today she was at the window. Every time this lady sees me she frowns. Nolie I heard her clearly thanking the car in front of me. I clearly heard her saying my pleasure and wishing them to have a goodday. I received the total opposite . She saw me and I got no greeting. I got the frown and she didn?t even say my pleasure.Handed me my bag and stared at me. I don?t know why she is so rude with me. I do not know her but what I do know is that she isgoing to make me go to another food place because of her nasty bitter behavior. I too work in customer service and I would nevertreat anyone like she treats me. The food is awesome but that employee needs to be talked to. I?m sure I will see her next weekand I hope someone says something because I?m really not one to complain but I do know good customer service and bad customerservice. My receipt says Vicki but I don?t know if that is her name. Came through today 10-28 at 204 pm and she was the ladyworking the window today. Bless her heart I hope she has better days because if not she will make y?all lose customers!! Andagain I use to love coming here and still do until I see her. Read more
We've been coming to this Chick-fil-A for years, even more so than the Franklin Avenue location. From placing the order to... receiving the food, it's always one of the fastest places around. Don't let the long lines fool you. They'll have you in and outin no time. Food's great, people are great, location is great, it's just great. This place is the reason I have Signature Statuson the mobile app. Read more
I?ve had great experiences with this Chickfila up until tonight. I picked up my order and halfway through eating my mac &... cheese, I found a long black hair in it. I have blonde hair. I?m disgusted and nauseous. *EDIT* I gave the mac another try andnow I?ll REALLY never get it again. I found a large piece of plastic, possibly tape, halfway through eating it. Does it comefrom the trash???? Read more
I love this specific site, they have the best and nicest employees. The food is always great and I especially enjoy eating there... with my boy. Wouldn't change a thing. Read more
Chick-fil-a is pretty consistent. This location did not disappoint. Stopped by on my way home from Austin. Great customer... service as one has come to expect from them. Read more
Great service and clean restaurant. A perfect place to stop on our recent family road trip
This is the most lackadaisical Chick-fil-A I?ve ever been to. The male manager is lazy with customer care and every time we come... here there is something wrong with our order which they will not correct. The female manager is GREAT!! I wish she was there allthe time. Read more
Food was pretty tasty. Really big location. Location was pretty much in the projects of Waco. Service wasn't the fastest or the... best but they were trying their best as these places are busy 24/6. Not 7 because it's chick fil a. HA! Read more