Reviews for Pizza Hut in Waco, TX
You want pizza crust order here. If you don?t tip enough they don?t care about even making the pizza.
The Edge pizza was a huge disappointment as was the tiny little salad I added. I was excited the salad was only $4 until I saw... only half the container had food in it and the other half was a ranch. After picking off the croutons had about a 3 bite salad,very disappointing. That was just the first disappointment as my husband opened our pizza biz and let out a big laugh, Irealized we should have went to Dominos!!! We even paid an extra $3 for toppings and were left wondering how they could evencharge for the amount of food they served! We saw 1 whole mushroom and even the onions were sparce, usually not an ingredientskimped on. For sure could have put more ingredients on the large pizza! Not the Italian seasoning though, there was PLENTY ofthat, making the taste not very enjoyable. I would not recommend the Edge pizza, this Pizza Hut, or the salad. I will uploadphotos for proof on another review since this one does not give me the option. Read more
The Edge pizza was a huge disappointment as was the tiny little salad I added. I was excited the salad was only $4 until I saw... only half the container had food in it and the other half was a ranch. After picking off the croutons had about a 3 bite salad,very disappointing. That was just the first disappointment as my husband opened our pizza biz and let out a big laugh, Irealized we should have went to Dominos!!! We even paid an extra $3 for toppings and were left wondering how they could evencharge for the amount of food they served! We saw 1 whole mushroom and even the onions were sparce, usually not an ingredientskimped on. For sure could have put more ingredients on the large pizza! Not the Italian seasoning though, there was PLENTY ofthat, making the taste not very enjoyable. I would not recommend the Edge pizza, this Pizza Hut, or the salad. I will uploadphotos for proof on another review since this one does not give me the option. Read more
I paid for double pepperoni?. This is what we got. I asked the worker if this was in fact double, he said ?yes, we?ve had to put... less due to inflation.? Cool story, back to Marcos like normal. Read more
I paid for double pepperoni?. This is what we got. I asked the worker if this was in fact double, he said ?yes, we?ve had to put... less due to inflation.? Cool story, back to Marcos like normal. Read more
EDIT: bumped up to 3 stars from 1 because the store owner replied and I did get my refund from corporate. I appreciate it when... companies try to make things right with their customers. Me and apparently several other people ordered online just to find outthat the store was closed. Trying to find out how to get a refund currently. I understand that it's likely closed due to thewinter storm, but it's unacceptable to take money while closed. Definitely a failure on either the store's end for notreporting that they're closed, or corporate for not updating the website or having a process for sudden closures. Read more
EDIT: bumped up to 3 stars from 1 because the store owner replied and I did get my refund from corporate. I appreciate it when... companies try to make things right with their customers. Me and apparently several other people ordered online just to find outthat the store was closed. Trying to find out how to get a refund currently. I understand that it's likely closed due to thewinter storm, but it's unacceptable to take money while closed. Definitely a failure on either the store's end for notreporting that they're closed, or corporate for not updating the website or having a process for sudden closures. Read more
We called ahead by 20 minutes for a to go order. When I got there I was told it would just be another minute or two before our... order was ready. I waited another 15 minutes and finally another employee asked if I was waiting for an order. Told her yesand she looked into it. Said they had messed up our our and remade it and it would be ready soon. I asked what had gottenmessed up and she said they forgot to make one of the pizzas. Another 10 minutes goes by and I finally get my two pizzas. Getthem home and one was barely done and the other was almost burned and had a hair on it. Think I will stick to Dominos or Marcosthat are almost next door from now on. Read more
We called ahead by 20 minutes for a to go order. When I got there I was told it would just be another minute or two before our... order was ready. I waited another 15 minutes and finally another employee asked if I was waiting for an order. Told her yesand she looked into it. Said they had messed up our our and remade it and it would be ready soon. I asked what had gottenmessed up and she said they forgot to make one of the pizzas. Another 10 minutes goes by and I finally get my two pizzas. Getthem home and one was barely done and the other was almost burned and had a hair on it. Think I will stick to Dominos or Marcosthat are almost next door from now on. Read more
1 star only because 0 isn't an option. Placed an order online tonight just to show up to a closed store with a bunch of angry... customers outside. What kind of management doesn't set up the store to show closed? Now I'm out of my money and dinner duringthis random freeze. Read more
1 star only because 0 isn't an option. Placed an order online tonight just to show up to a closed store with a bunch of angry... customers outside. What kind of management doesn't set up the store to show closed? Now I'm out of my money and dinner duringthis random freeze. Read more
Normally, my order is cooked to perfection. I order full chicken & beef, half pepperoni on one side, half black olives on the... other. On this order, the pepperoni & black olives were both on the same side. The manager showed me the ticket, and it wasprepared to the spec on the ticket. I thought I ordered wrong, and the restaurant dutifully corrected the issue. When I gotback home, I checked my order on the app, and I had indeed ordered it correctly. The ticket did not reflect what I ordered onthe app. Something got changed between my order on the app, & the specifications used to make the pizza....BTW I LOVE the EDGEcrust. It should be a standard crust. I have had a second occurrence of the product not prepared according to my receipt Read more
Normally, my order is cooked to perfection. I order full chicken & beef, half pepperoni on one side, half black olives on the... other. On this order, the pepperoni & black olives were both on the same side. The manager showed me the ticket, and it wasprepared to the spec on the ticket. I thought I ordered wrong, and the restaurant dutifully corrected the issue. When I gotback home, I checked my order on the app, and I had indeed ordered it correctly. The ticket did not reflect what I ordered onthe app. Something got changed between my order on the app, & the specifications used to make the pizza....BTW I LOVE the EDGEcrust. It should be a standard crust. I have had a second occurrence of the product not prepared according to my receipt Read more
I normally have great service here, but today I received raw cinnamon rolls. My husband had to throw them in the oven. I don?t... know why they thought they were done and threw the icing on top. Read more
I normally have great service here, but today I received raw cinnamon rolls. My husband had to throw them in the oven. I don?t... know why they thought they were done and threw the icing on top. Read more
You want pizza crust order here. If you don?t tip enough they don?t care about even making the pizza.