Reviews for Taco Bell in Lacy Lakeview, TX
This Taco Bell has taken a turn for the worse. I watched as this couple came in and stood at the counter for several minutes.... Two employees made eye contact with them but didn?t have the courtesy to tell them that they don?t take orders at the counteranymore, and they need to order at the kiosk. They had to figure it out themselves. There were three other parties dining in thedining room, and each one had a problem with their order. The employees never smiled and certainly never hustled. This is not aproblem with the employees but with the leadership. Read more
Non-existent customer service. There is no one to even take your order and no signage to tell you to use the kiosk and everyone... on staff ignores the dine in customers. It took over 20 minutes to get our order and it was all wrong. Read more
Worst dining experience ever. Rudest woman took forever to come to counter and help us and acted like she was put out to have to... press a button to unlock the bathroom. Horrible attitude and seemed to be affecting the rest of the staff. Food was terrible. NOMILD sauce. Had I known that, we would not have even eaten there. I cant even eat tacos without it. Total waste of money. And Ifed a family of five! My very first job was at a Taco Bell when I turned 16 years old. I have a strong connection to the placeand I've always LOVED it, but the last 4 or 5 visits have just about ruined it for me. It's just a shame that this place hasbecome something I now have to avoid. Disappointed is not a strong enough word. ???? Read more
I ordered a beefy melt burrito today. It was missing some of the ingredients the only reason I didn't take it back is because I... had to get back to work. Last time wife and I ordered soft tacos and there was maybe a smear of meat and cheese on them. Thislocation NEEDS SERIOUS HELP Read more
Worst Taco Bell ever. Can't make food right, can't order product right, won't let you use coupons, cant keep the hours posted,... don't let you order in drive thru at night. Why is this store even open??? Oh wait it's 10 pm and I ordered thru the app, afterno answer in the drive thru I went to the door, so an employee mopping can yell at me thru the door to cancel my order, sooo notopen. Rude as hell!!! 2 wks later I ordered on the app, at 930pm. Go to pick it up. All lights on, but no employees. No note indrive thru AGAIN. What are y'all's actual hours cuz your night crew makes up their own. The picture I added is the drive thru ofppl wanting food but don't know employees inside are refusing to serve food Read more
Heas up you order inside at a kiosk, not at counter. We stood around waiting & figured that out after a while. Employees nor... customers will tell you this... The way of ordering inside is definitely changing. However, the staff were friendly & quick whenthe order was created. You can tell they work diligently to keep the place clean. If I'm in the area again I'll return and I'llknow the process next time. The food was good overall. Thank yall for doing a great job! Read more
If you look you can see the hair I got in my nachos and something else that looks like a cinnamon crunch. NEEDLESS TO SAY... couldnt eat this after finding a hair gross. Also we ordered on the app and still waited about 1hour and half in the drive thrufor our food. Read more
Not sure why I stayed 30+ minutes at TACO BELL. I ordered from the app, thank goodness because there were no front counter... workers. After 15 minutes, and seeing 2 men storming out, I decided to go in to see the food was ready but they didn't advancethe order. I walked on to a restaurant filled with people sitting and standing waiting on their orders. After waiting another15 minutes they called me BUT my nacho fries were cold, un-eatable, and I was missing a taco. She said 3 minutes for freshfries, it took 7 minutes. The 5 layer beefy burrito was EXCELLENT as well as the Chipotle ranch Chicken burrito....maybe theywere perfecting those????. Read more