Reviews for Domino's Pizza in St Cloud, MN
Made my order ahead of time for carryout. When I got there they hadn't even started my order. I was told by the manager it would... be 10 to 15 minutes. 20 minutes go by and I'm told 5 more minutes. Another 10 minutes and "it's in the oven." Another 10 minutes"any minute now." Manager comes up to me and says they lost my order. Offered me a free brownie on top of my order. Another 15minutes goes by and I finally get my order. Manager says "sorry we forgot the brownie." This place could not be more terriblyrun. Read more
If the app is correct about the names of delivery, then it would be an absolute pleasure to have Matthew deliver my pizza again.... He got to my house right on time and was extremely professional about the delivery. Exceptional food, timing of delivery andprofessionalism. I will be ordering again. Read more
Last 3 times I?ve ordered got worse each time, first 2 took almost 2 hours then the last and 3rd time I placed my order and 2.5... hours later nothing so I called and was told would be another 2-3 hours! Why am I not being told this when I order? When I ordera pizza it is because I would like to eat with in an hour or so not 5 hours later! Not even an apology just pathetic. I?ll findsomewhere else to order from now on?. Stay away from this location? Read more
I placed an order at 6:30 by 6:47 it said Wade was prepping it after an hour and half the pizza tracker hadn't changed so I... called, to which I was told it would be here b in 25-35 minutes and after an hour and half I called again still no pizza to sayI wasgoing to be the second one put in the oven 3 hours and it wasn't even in the oven I have 2 hungry toddlers that should bein bed and no food. I canceled my order I better be getting a refund! Read more
Idk what happened lately. Probably not sufficient employees since life is how it is but just letting people know that it takes... way longer than normal for an order to start cooking let alone get delivered. We haven't ordered for a while being last time itwas an hour and a half and no estimated time of arrival... (had to call off the order and get a refund. Which, btw, took a verylong time to get processed) It seems we are facing a similar issue tonight being it's been nearly 45 minutes without the ordereven getting put in the oven yet ... Still 3 stars because I can see how hard it can be for business nowadays with inflationand to keep employees but it's definitely frustrating at the same time. So hopefully this information is useful for others thatorder delivery... as we have had very bad luck with it lately. And as much as dominos doesn't want to lose business, there areplenty around so hopefully the less customers can help out the employees as well. UPDATE: The person answering the phone andgiving the update on the status of our order was very kind and patient (as I'm assuming it happens a lot) they said they indeedare having a shortage in employees. But kudos to the guy answering the phone. Read more
I absolutely love when wade works my pizzas are perfect and best dominos by far. I can always tell when he doesnt work because I... order a specialty pizza and change the sausage for hamburger and it gets skipped as well as i get like one mushroom lol but hemust have been there today because my order was back to perfection! Thank you Read more
I usually have a good experience with this Dominos. I placed an order an hour ago. Called and talked to the manager. I was told... my pizza was going to take another 30-45 minutes. Closer to 45. I asked if they could offer me a discount for the ridiculouswait time and was told that I?m already getting a great deal with the coupon and there isn?t anything more he could do. Wow.Manager on duty 6/26/22 gets a 0/5 rating. The customer is always right. I don?t feel like I am asking a lot. 2 hours for adelivery? SMH. They need to hire another manager. Or train the one that?s on duty in customer service. Read more
Received our order and it was terrible. Pizza topping all slid to one side of the pizza and the crust was so thin parts of the... pizza had no crust under it. Not cut all the way either. Cheese bread had no cheese on half. The wings were so small. Called tolet them know today and ask for a credit and got hung up on 4 times and then got screamed at by the manager and hung up onagain. I've never seen worse customer service. Just terrible. I will be moving this complaint up the chain too. Zero starsreally. They should be embarrassed. Read more