Reviews for Domino's Pizza in St Cloud, MN
I would give them zero stars if I could. I came home from a long day and decided to order pizza for carry out. I ordered online... and waited a good 25 minutes before arrival at store. I walked in, paid for my order and was told it was the next pizza to bedone. 20 minutes later I still have no pizza. In the meantime various calls have come in on people complaining about the wrongpizza they got. They are given a full refund and re-delivery of their order. I'm still sitting there with no pizza and I'mpretty certain I overheard one of those mis-deliveries being my pizza. I go up to the counter again only to be told it's goingto be another 5 min. At this point I'm hangry and can get food faster at McDonald's down the road so I ask to cancel my order. Iliterally stood at the counter 5 more minutes for someone to come and cancel my transaction. When I ask for a receipt as proofof credit- they said they couldn't provide me one. I never received an apology even. Why do delivery orders get fullcompensation plus their food, and I don't even get an apology for wasting what little time I have with my family after a longwork day. I will NEVER order from Domino's again unless they make it right. Read more
Domino's has a habit of being late almost half the time all over the country. This time...it said 53-68 min delivery time. I set... a timer for 68 min. Called to complain...they said 1.5hr plus wait time and it should update. 1.5hr later...tracker still saysstuck on prep. The store said they are short staffed. I better get the "delivery Insurance" free pizza. Still no pizza here. Read more
The pizza is usually fine. It's chain pizza, you mostly know what you're in for. I'd give the pizza 4 stars. The service is... wildly hit or miss here. We always order online, either for delivery or pickup, and they always give you a time estimate. Sometimes they're early, sometimes they're very late. It doesn't matter if it's delivery or pickup. Recently got a time windowof 57-72 minutes. It took over 2 hours. After the 72 minute window, and the tracker thing saying it was still in prep, wecalled the store to ask how much longer. They said "I don't know, when it's done we'll bring it." Read more
The food was made with precision and was put together nicely. My delivery driver Olivia was quick and respectful in her drop... off. This is by far my favorite domino's store. Read more
By far the worst pizza experience I?ve ever had. It took 2 and a half hours for my pizza to get delivered. After about an hour I... called and asked if my order had gone through and to make sure there wasn?t an issue with it. The person that answered the phonesaid that he only had two drivers but he?s sees my order sitting there and it will be out as quick as possible. I totallyunderstand being understaffed so it was no big deal, but an hour later my pizza was still not delivered. I called again and gota different person on the phone that said my order was in the oven and would leave the store within 7 minutes. Fast forward 30mins I finally got my order delivered. Moral of the story is do not order from this place unless you?re planning on a dinner fortomorrow. Read more
I ordered a medium 2 topping, pasta and twist bread sticks. I was told the delivery time would be 11:10pm. Final delivery... 12:03am. I open the pasta and there isn't any pasta. It's sauce and sausage and nothing else. Read more
I use the the app to order and included notes for delivery address. The delivery driver read the notes and also included paper... plates and napkins for me because I forgot to order them. The food was very tasty nice and hot. The pan style Buffalo chickenpizza is the is awesome! Great experience and customer service! Read more
I ordered a large custom Extravaganza Pizza and an order of brownies. It took close to two hours to get the order and it was... cold. I received a medium pizza in a large box, six pieces and the box was way too big. There was NO cheese on top!! The entirepizza had slid way to one side, it was a mess. Within 5 minutes of delivery I received an email stating they messed up, theircompensation was a free 2 topping medium pizza. Again, I ordered a LARGE Specialty pizza. Read more