Reviews for Cold Stone Creamery in Wake Forest, NC

I went to the store last week end, me and my husband ordered the same size ice cream cone, the lady who fixed my ice cream put... so tiny amount of ice cream while my husband had his cone full half way as we ordered medium size. I asked to have some more butshe added only a tiny bit. I don't think I will go to this location again. It was a waste of money. Read more

Terrible customer service. Kid really tried to argue with me that you have to pay an extra $1 for a topping in shakes. It... literally says it on the menu in store and online that you can make your own with one free mix-in. Read more

Great atmosphere. Ice cream was excellent. Be advised, if you have allergies to milk, almonds etc., lookup what kind of icecream... you can have. Dont walk un there and spend 30 minutes disrupting everything as this one lady did while i was there. Read more

Ice cream was great as always but place was out of napkins, no soap in the bathroom, and looked like it could use a good... cleaning. Staff was all kids but they were sweethearts and very apologetic. Read more

I visited the location on 7/29. The employees do not wear gloves. One girl literally took her gloves off before starting to make... food. I?ve been to cold stone in garner and everyone had gloves on. I don?t recommend eating here as it?s full of teenagersworking and no manager monitoring basic health guidelines. 5 employees working and the line was ridiculous long due to thembeing obnoxious with each other. I recommend for health and safety to take the extra drive into the city. Read more

As always Breanne rocked it today! Everyone called out and she served a constant line of people while I was there from 3:30 -... 4:15. She's always kind. I hope her boss appreciates her. Read more

The lady that fixed our order was pretty much working alone. The review should not reflect on her,she was awesome. Noah the... cashier customer service was atrocious. He was callous and rude and to be honest did not seem to care much for black people. Heignored every question that I asked him and rang us up and walked off. I sincerely hope he finds a new job. This obviously isnot where he needs to be Read more

Absolutely a waste of time and money. Walked in for an online pick up. No one greeted me. One girl was on the phone for an issue... with a terminal. The other 2 girls only helped people in line. Finally the girl gets off the phone and with no greeting orapology for the wait (at least 5 min to be acknowledged, not even a nod in my direction while on the phone) she asks the name. Itell her. It's not ready (shocker) and she makes it. Shoves the bag at me, I leave. I really just wanted tk get home. Check itin the car, imagine my lack of shock to find its wrong. There's been 1 piece of cookie dough and I'm halfway done. And no gummybears that I paid extra for. At that point, based on the complete lack of service my first time in the store, I did not go backto complain it was wrong since I could tell by their attitudes no one would care. Will not be returning. Beyond disappointing.I'll just go to Dairy Queen or Culver's in the future. Read more