Reviews for Dunkin' in Waltham, MA
Im giving this a 1 star review so people could see this more (we all skim over good reviews and read the bad ones) but really it... would be 5 stars or a million years. THEY MAKE THE BEST SANDWICHES. Honestly I don?t know how they do it, but every singleother Dunkin?s sandwiches are never cooked as good as they cook them here. The service is simple and nice and always on time.Every time I come to Waltham, I literally say ?I?m going to that 7/11 dunks? just because it?s better than any other one Read more
Just came in. I smiled, she was mad for some reason. I asked for an iced latte and whatever she made was clearly not anything... like a latte. I did not handle her the money right away because the drink did not look like how I usually have it. Very rudeperson and not friendly at all. Stay away from this location if you want to have your drink made the right way. She clearlyhates her job. Read more
The morning crew is the best, very welcoming and fast. I?ve had an issue with the afternoon shift person working she is awful... never gets my coffee right and when I ask for it to be corrected she rolls her eyes at me. I go out of my way and go to anotherdd just to prevent dealing with her. Today I stopped by after work not thinking about her since I had not been there in a longtime. As I walked in she was not wearing a proper mask just had something covering her nose. But what tiked me off the most isthat she received an Uber order as I was walking in. There was no line behind me and she told me I had to wait until she wasdone with her Uber order. I thought it was something quick. She walked over to make sandwiches instead of assisting me with oneiced coffeE: i walked out very annoyed and am planning on reaching out to her manager Read more
This DD has wonderful customer service. I just switched DD?s recently and I?m really happy I changed to this location. Hsu has... been a delight! She is so patient and positive. It?s really nice to go to a place where the staff is welcoming, friendly, andhelpful. Our coffee?s have been great but the GREAT customer service really matters to me. I look forward to going to this DDnow each day. Hsu thank you for being such a ray of sunshine!!! Read more
The Dunks I was at tonight in Waltham Mass had pooooooor service. I arrived 35 mins before closing and they told me they would... not serve me because they were already closed. Read more
Everyone I've met there has been super friendly, courteous and quick with orders. The manager is incredibly personable and even... remembers when I come in week to week. I love it. Read more
If you want your coffee to be rushed, sloppily made and just flat out wrong, this is the place to go. The manager only makes... matters worse, as she's the one up at the register causing the most confusion. Y'all really need a more effective and efficient way of taking and making orders ( write on the cup, it's important). And if you are going to make the order wrong, at least beon point with your customer service... because it was atrocious. Read more
Their coffee tastes like spit. And if you ask for little cream they put even more in. This place is trash trust me don't go to... this one. Read more