Reviews for Dunkin' in Waltham, MA
Missing items of my online order, and messed up both drinks. Staff seemed disoriented.
MOST tables were very DIRTY!!!???? At this Dunkin FOOD ???? and SERVICE has ALWAYS been ok. The DINNING is usually NOT as... CLEAN as it SHOULD, but NOT too BAD either Read more
They made a mistake on my online order and spent a long time to fix. When everything was ready, I found I got a water down... latte. I think I won?t go to that place anymore. Read more
In every Dunkin? Im always ask for the same drink and I order three times the same order this week and they put expresso shots... on it without ask me it is the third time and I think they don?t know how to make some drinks? Read more
it's clean inside and they are fast although i wish people sitting inside that aren't eating would put their masks back on. i... got a hot chocolate, hashbrowns, and a chicken bacon cheese croissant. the hot chocolate was great although a bit too hot, thehashbrowns were good as usual, but the croissant was just OK. i would get it again but not as a regular order. Read more
It's very frustrating that the same issue keeps happening over and over at this store. I have tried to cut down my visits here... but it is more convenient near my work. I use the "on the go" app often. When I set-up my order and press ready to pickup I'mtypically 5-10 minutes away. I have gotten there and have waited an additional 10 minutes or so for my order (which is usuallyjust a hot coffee with cream and sugar) sometimes they forget to put in the sugar too!! When I try to get an employeesattention, I'm either ignored or they act as if I'm bothering them. Definitely a lack of customer service and friendliness. Thishas continued even after I reported it (1yr 8mo). The extreme frustration set in when you see that the this behavior isn'tcoming from just the employees but the manager as well. If I could avoid this location entirely I would do so!! And I suggestyou all do as well! Ladies bathroom isn't kept clean either. I do not recommend this location. Read more
Ordered a small ice coffee on the app. Was told BY THE MANAGER that his machine was down and they couldn't give me my coffee... after I had already paid for it through the app. Considering it's a $2 coffee you're going to pour down the drain at the end ofthe day, I would think a MANAGER would understand better customer service. It's not my fault YOUR system is down Read more
Today they received 4 stars. They are normally on point but person taking the order was off today. They made it right but took... more time than expected. Read more