Reviews for Dunkin' in Wappingers Falls, NY
If I could give this location 0 stars I would. I have ordered door dash from here THREE times and each time they messed up my... order. First time I chalked up to inexperience, second time maybe it was busy but now after my THIRD ORDER they still cant getit right. Just be aware if you order a medium or large espresso drink they will size you down and make you pay for the size youwanted. Absolutely horrendous. I know I shouldn't be this upset but its like you are making me pay for something that isINCORRECT. However, in their defense they make the a good blood orange refresher if that is something you like on Dunkins fallmenu Read more
This specific location had it's doors locked when we got there at 7pm and we had to go through the drive-thru. The cashier... gave me the wrong total and then was totally confused when I questioned my change. Then when we finally got our coffee is washorrible. I will never return there. Read more
Staff ignores mobile orders constantly. I?ll place an order, show up 15 minutes later and my order isn?t there. Even during slow... days. Staff stands around laughing, joking, flirting with each other while completely ignoring the people waiting for theirmobile order. One time I literally stood there for 10 minutes waiting for someone to even acknowledge I was standing there. Theyall looked right at me and continue to goof off and joke with each other. Not 1 person even said ?I?ll be with you in a moment?,despite the fact about 6 employees saw me and walked right past me. I had to call someone over after waiting a total of 25minutes since my order was placed. This happens regularly to the point where I won?t even come back to this Dunkin anymore.These employees are pretty much being paid to goof off until they clock out. Terrible customer service!!!! Read more
On Sunday September 19th, 2021 I went to the drive thru at this location and placed my order for a large iced signature pumpkin... spice latte. Upon receiving my drink everything looked fine but it wasn't. I took my first sip of the coffee once I got home andthere was "NO" pumpkin spice flavoring in the coffee at all, NONE. I was absolutely livid because the day before they screwed upmy order also. I fully understand that it is difficult hiring good help but the level of incompetence at this location is beyondreproach. I am done getting coffee at this location Read more
I stopped here for a quick coffee on my way to take the dog and girlfriend for a walk. The gentlemen working the drive through... greeted the dog at the drive through speaker and it made us smile. Upon getting out order, they had prepped a treat of whippedcream and a couple donut holes for our pup. Thanks for the smiles, folks :) Read more
Out of several common donuts and croissants by mid-morning; ordered three items, but they lost track of the breakfast sandwich;... donuts were not fully cooked and not properly stored all the sugar and glaze was melted/gooey. Good coffee Read more
All Dunkin Donuts generally serve food donuts and coffee. This one does too, but they tend to have a very good selection, even... when going through the drive through later in the evening. The donuts tend to be fresh, and the coffee is always good! Read more
The couch space was not cleaned. it would benefit everyone if they cleaned up more often.